Spa Front Desk Host
Heyday · Atlanta, GA
- On site
- Part-time
- $35,000 / year
- Atlanta, GA
Job highlights
- Provide exceptional guest experience at Heyday spas.
- Educate clients on services, memberships, and products.
- Assist with daily operations and maintain shop ambiance.
- Collaborate with estheticians for smooth client flow.
- Offer flexible scheduling including weekends and evenings.
About the role
Spa Front Desk Host
Benefits/Perks
- Competitive Hourly Wage
- Membership and Product Commission
- Discounted Facials
- Friends & Family Discount on Services
- 35% Product Discount
- Medical, Dental, Vision Benefits for full-time employees
- Paid Time Off for full-time employees
Company Overview
At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference.
We’ve been named “Best Facial” by New York Magazine, performed over 500,000 facials, tried countless products, and have been collecting valuable skincare data the entire way.
Oh, and the word Heyday... it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.
Job Summary
You are the foundation of our success as an organization. You are an expert in creating world-class guest experience in our shops. You deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.
Responsibilities
- Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online
- Educate clients on current promotions, memberships, packages, and future appointments
- Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns
- Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance
- Maintain a positive attitude and take initiative
- Provide support to the Skin Therapists to ensure a successful check-in and check-out process
- Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie
- Assist with the training and coaching of new hires for the Host team
- Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture
Qualifications
- Must have outstanding customer service and problem-solving skills
- Must be confident when recommending memberships, packages, and product
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills and be able to work with a wide range of personalities
- Must have a positive, can-do attitude
- Must have a friendly and professional phone and email etiquette
- Must have superior organizational skills
- Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts
Key skills/competency
- Customer Service
- Sales
- Communication Skills
- Problem-Solving
- Product Knowledge
- Teamwork
- Time Management
- Organizational Skills
- Hospitality
- Positive Attitude
Skills & topics
- Spa Host
- Front Desk
- Customer Service
- Sales Associate
- Client Relations
- Hospitality
- Skincare
- Retail
- Receptionist
- Guest Experience
How to get hired
- Tailor your resume: Highlight customer service, sales, and organizational skills relevant to a Spa Front Desk Host role.
- Showcase your personality: Emphasize your positive attitude, communication skills, and ability to work in a fast-paced environment.
- Prepare for interview questions: Be ready to discuss your customer service experience and problem-solving abilities.
- Demonstrate flexibility: Mention your willingness to work varied shifts, including weekends.
Technical preparation
Practice product knowledge and sales pitches.,Familiarize yourself with spa software systems.,Role-play handling customer inquiries and issues.,Review membership and package details thoroughly.
Behavioral questions
Describe a time you exceeded customer expectations.,How do you handle difficult customers or complaints?,How do you prioritize tasks in a busy setting?,What motivates you in a customer-facing role?
Frequently asked questions
- What are the primary responsibilities of a Spa Front Desk Host at Heyday?
- As a Spa Front Desk Host at Heyday, your main role is to create a world-class guest experience. This involves connecting with guests, providing product recommendations, anticipating needs, resolving inquiries, educating clients on services and memberships, and assisting with daily shop operations to maintain the Heyday atmosphere.
- What benefits does Heyday offer its employees for the Spa Front Desk Host position?
- Heyday offers competitive hourly wages, commission on memberships and products, discounted facials, and a friends & family discount. Full-time employees also receive medical, dental, and vision benefits, along with paid time off. There's also a 35% product discount for all employees.
- What qualifications are essential for a Heyday Spa Front Desk Host?
- Essential qualifications include outstanding customer service and problem-solving skills, confidence in recommending memberships and products, the ability to multitask in a fast-paced setting, excellent communication skills, a positive and can-do attitude, professional phone and email etiquette, superior organizational skills, and flexibility to work non-traditional schedules including weekends.
- How does Heyday approach training and development for new hires in the Host team?
- Heyday values team collaboration and efficiency. New hires for the Host team will receive coaching and training from experienced staff members to ensure they can maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture, contributing to a cohesive team environment.
- What is the work environment like for a Spa Front Desk Host at Heyday?
- The work environment at Heyday is focused on creating a positive and welcoming atmosphere. Hosts are expected to maintain the distinct Heyday aesthetic and culture, work cohesively with Skin Therapists and other staff, and contribute to a friendly and efficient shop operation.