Sales Engineer, Commercial SMB

About the Role

Hex's user base is continuing to grow rapidly. We are hiring an SMB Sales Engineer to partner with potential customers to support their Hex evaluations. As a Sales Engineer, you will leverage your product, ecosystem, and technical expertise to support our potential customers as they evaluate and adopt Hex. You will work day in and day out with the Sales team to help prospects understand the challenges in their current state, connect Hex’s value to those challenges, own the technical evaluation, and set them up for long-term success as a customer.

If you want to learn more about the Customer team, what we do, and how we work, please check out our team page!

What you will do

• Meet our ‘analytically technical’ (think: Data Scientist or Analyst writing SQL, Python and R) end users where they are to build strong relationships and help them get the most out of Hex during their evaluations
• Be on the front-line of working with Hex end users throughout the Sales cycle from discovery and product demos through trials, and proofs of concept
• Partner closely with Account Executives to develop opportunity-level strategy, execute evaluations, and share feedback to improve your partnership
• Source and synthesize critical product feedback from prospects to share with internal Engineering & Product teams to influence and shape our product roadmap
• Develop content to scale our SMB sales motion, demo projects, documentation, videos, etc.
• As needed, travel to customer on-sites and marketing events to deliver demos and build customer relationships

Who you might be

You might be a fit for this role if you have:

• 2+ years in a customer-facing role with pre-sales exposure, looking to transition into a full-time pre-sales role
• Familiarity with data science tooling and workflows, including Python, SQL, and BI tools (Bonus points if you have spent lots of time in notebooks, SQL IDEs, or app-building frameworks.)
• A strong track record of talking to customers - from IC users to senior stakeholders - and solving their problems
• You're an excellent communicator who builds empathy, shares feedback, and grows successful relationships with internal and external stakeholders
• A generalist technical skillset: you don't need a CS degree, but should have a passion and interest for technology and be a creative problem solver
• Experience or interest in working in an early-stage startup environment
• Based in NYC and excited to work in office at least 2 days per week

If you want to learn more about the Customer team, what we do, and how we work, please check out our team page!

In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off. The OTE (base + variable) range for this role is: $165,000 - $180,000.

Key skills/competency

• Sales Engineering
• Pre-Sales
• Technical Evaluation
• Customer Relationship Management
• Data Science Tools
• SQL
• Python
• BI Tools
• Product Demos
• Technical Communication