Technical Support Engineer - Graduate
@ Hewlett Packard Enterprise

Spring, TX
$88,700
On Site
Full Time
Posted 22 days ago

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Job Details

About Hewlett Packard Enterprise

Hewlett Packard Enterprise is a global edge-to-cloud company that advances the way people live and work. We connect, protect, analyze, and act on data and applications from edge to cloud, creating breakthrough technology solutions. Our culture values varied backgrounds, bold moves, and inclusive work practices.

Job Overview

The Technical Support Engineer - Graduate role is designed to offer technical assistance for HPE Nonstop systems. Working in a hybrid model, you are expected to work two days per week from an HPE office, collaborating with a global team to respond to and resolve support issues.

Responsibilities

  • Respond to support issues from a global mission critical customer base.
  • Provide remote technical assistance on HPE Nonstop systems.
  • Answer service, product, and technical inquiries accurately.
  • Develop strategies to improve customer system performance.
  • Conduct root cause analysis and deliver post incident reports.
  • Apply technical knowledge to solve complex problems.

Education & Experience

Bachelor's Degree in Computer Science, Software Engineering, or related field, completed within one year of the start date.

Knowledge & Skills

  • Professional and courteous customer engagement.
  • Proficient verbal and written communication skills.
  • Strong troubleshooting and analytical skills.
  • Experience with basic programming languages such as Python and C++.

What We Offer

HPE provides robust health and wellbeing benefits, career development programs, and an inclusive work environment that values individual uniqueness and flexible work arrangements.

Key skills/competency

  • Technical Support
  • HPE Nonstop
  • Remote Assistance
  • Troubleshooting
  • Root Cause Analysis
  • Python
  • C++
  • Customer Service
  • Global Support
  • Hybrid Work
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How to Get Hired at Hewlett Packard Enterprise

🎯 Tips for Getting Hired

  • Research HPE's culture: Study mission, values, and recent achievements.
  • Customize your resume: Emphasize technical and troubleshooting skills.
  • Showcase relevant projects: Highlight Nonstop or hybrid support experiences.
  • Prepare for interviews: Practice technical and behavioral questions.

📝 Interview Preparation Advice

Technical Preparation

Review HPE Nonstop documentation.
Practice Python and C++ coding exercises.
Study root cause analysis techniques.
Brush up on technical troubleshooting methods.

Behavioral Questions

Explain teamwork in challenging support scenarios.
Describe handling high-pressure customer issues.
Discuss overcoming technical obstacles.
Share your active learning experiences.

Frequently Asked Questions