HPC & AI Software Engineering Resolution Engineer

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

This HPC & AI Software Engineering Resolution Engineer role provides customer support for Workload Manager and Job Scheduler software products, including Slurm and PBS Pro, and involves collaboration with software vendors on issues. Responsibilities include leading customer troubleshooting meetings, system testing, and monitoring vendor bug tickets. The candidate is expected to analyze software issues and provide final resolutions or workarounds when possible. This may also include managing escalations to the next level of engineering and ensuring issues are documented completely and are technically sound.

As an early career professional, you will contribute to assignments of limited scope by applying technical concepts and theoretical knowledge acquired through specialized training, education, or previous experience. You will act as a team member by providing information, analysis, and recommendations in support of team efforts, exercising independent judgment within defined parameters.

Responsibilities

• Willing and able to obtain security clearance
• Must be able to provide after-hours support when necessary
• Provide technical support for customer reported issues escalated to level 3 support
• Analyze, reproduce, isolate and resolve issues
• Escalate unresolved issues internally to HPE R&D or to vendors depending upon isolation
• Document/communicate throughout the whole process of working an issue until closure
• Create and review selected customer documentation and notices
• Perform selected product pre-release testing

Education And Experience Required

• Bachelor's or Master's degree in Computer Science/Engineering, Information Systems, or equivalent
• Typically 0-2 years experience

Knowledge And Skills

• Knowledge and experience of Linux operating systems and networking
• Knowledge and experience with programming environments, i.e. C, Fortran, Python, MPI
• Experience with debugging and performance analysis tools (CPE tools and libraries)
• Experience with batch scripting
• Ability to gather data, perform analysis, reproduce and resolve issues or escalate to HPE R&D or external partners, working with them until closure
• Ability to multi-task and prioritize, switching between working several issues at once
• Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team
• Good communication skills, internally within HPE and externally with customers and suppliers, both verbal and written

Key skills/competency

• Linux
• HPC
• AI Software
• Troubleshooting
• Slurm
• PBS Pro
• C / Fortran / Python / MPI
• Debugging
• Technical Support
• Problem Solving