ERP Applications Analyst

@ HESCO

ERP Applications Analyst

The ERP Applications Analyst will own and administer our Infor ERP system. This includes leading the upcoming migration project from SX.e to CSD, ensuring all configurations, integrations, and security precautions are optimized, and managing vendor relationships. The role partners with internal stakeholders to improve processes and drive adoption through training, documentation, and change management.

Responsibilities

Lead SX.e to CSD Migration: Oversee project planning, risk/issue tracking, cutover readiness, executive updates, data migration/validation, training, testing strategy, and sign-off.

ERP Ownership (Infor CSD): Serve as product owner by managing roadmap, backlog, and ensuring alignment of ERP configurations/integrations with business goals. Optimize processes in Quote-to-Cash, Procure-to-Pay, Inventory & Costing. Govern roles/permissions, master data, and audit controls. Configure and maintain pricing records and special pricing agreements. Manage EDI onboarding, testing, mapping, and failure resolution.

Vendor & Partner Management: Manage ERP support partner including scope, SOWs, SLAs, and backlog coordination with internal teams, Infor support, and other vendors.

Process Improvement: Identify pain points via shadowing, interviews, and data analysis. Map current versus future workflows, document options, prioritize improvements based on impact, effort, risk, and urgency. Pilot and implement changes with defined acceptance criteria, testing, UAT coordination, and SOP/training development.

Change Management & Enablement: Develop role-based training, SOPs, process maps, and quick guides. Facilitate super user forums, feedback loops, and monitor adoption and ease of use.

Qualifications

• 5-8+ years managing or administering distribution ERP platforms, ideally including Infor CSD.
• Proven ability to identify ERP-enabled process improvement opportunities and lead cross-functional teams.
• Proficiency in creating process maps and translating business needs into configuration requirements.
• Experience with configuring and maintaining pricing records and special pricing agreements.
• Experience in maintaining EDI processes, monitoring transactions, and troubleshooting vendor mappings.
• Strong communication skills with non-technical stakeholders.
• Excellent vendor/partner management and project leadership skills.

Key skills/competency

• ERP
• Infor CSD
• SX.e
• Migration
• Process Improvement
• Vendor Management
• Change Management
• Training
• Documentation
• EDI