Customer Operations Manager

@ Hertz

Overview

The Customer Operations Manager at Hertz focuses on front-of-the-house processes, customer service, and revenue generation. This role involves leading frontline employees, ensuring operational performance, and maintaining high customer satisfaction.

Key Responsibilities

• Oversee daily customer operations and revenue generation.
• Lead and support customer service processes to exceed expectations.
• Resolve customer issues to ensure a positive experience.
• Drive sales for value-added solutions and productivity improvements.
• Conduct performance evaluations and participate in recruiting.
• Manage administrative duties in line with company policy.

Qualifications

• 1-3 years of experience in Customer Service or Operations (Car Rental, Hospitality or Tourism preferred).
• High School Diploma required; Bachelor's Degree preferred.
• Moderate proficiency in Microsoft Office Suite.
• Strong communication, decision-making, and leadership skills.
• Ability to work effectively in ambiguous situations.

Benefits & Perks

• Up to 40% off standard Hertz Rental rates.
• Paid Time Off, Medical, Dental & Vision plans.
• 401(k) with employer matching, Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program, Educational Reimbursement & Discounts.
• Voluntary Insurance Programs and various perks like gym discounts.

Key skills/competency

• Customer Service
• Operations Management
• Leadership
• Revenue Generation
• Process Improvement
• Employee Engagement
• Sales Strategy
• Performance Management
• Communication
• Problem Solving