Customer Operations Manager

Overview

The Customer Operations Manager at Hertz focuses on front-of-house processes, customer service, and maximizing revenue. This role involves directing frontline employee activities and supporting a Senior Customer Operations Manager to ensure maximum performance through operational leadership, effective communication, and efficiency.

Responsibilities

• Manage daily customer operations and revenue generation.
• Lead processes to exceed customer expectations and align the sales force.
• Resolve customer issues to ensure a positive experience.
• Drive the sales process for value-added solutions.
• Champion employee productivity and adherence to Standards of Work (SOW).
• Communicate effectively to build employee engagement.
• Conduct performance evaluations and participate in recruiting.
• Provide updates and maintain administrative duties per company policy.

Requirements

• 1-3 years’ experience in Customer Service or Operations (Car Rental, Hospitality, or Tourism preferred).
• High School Diploma required, Bachelor’s Degree preferred.
• Moderate proficiency in Microsoft Office Suite.
• Strong collaboration, communication, and problem-solving skills.
• Ability to lead diverse, high-performing teams and drive process change.
• Excellent organizational, time management, and decision-making skills.

Benefits

• Up to 40% off the base rate of any standard Hertz Rental.
• Paid Time Off.
• Medical, Dental & Vision plan options.
• Retirement programs including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program, Educational Reimbursement & Discounts.
• Voluntary Insurance Programs and additional perks like Theme Park Tickets and Gym Discounts.

Key skills/competency

• customer service
• operations
• revenue
• leadership
• communication
• process improvement
• problem solving
• Microsoft Office
• employee engagement
• recruiting