CRC Supervisor
@ Hermès

Beverly Hills, CA
$72,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXX XXXXXXX***** @hermes.com
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Job Details

Overview

The CRC Supervisor at Hermès plays a critical role in leading the Client Relations Center team, ensuring excellent, omnichannel client service for Hermes.com. You will oversee daily operations, provide expert support during escalations and deliver quality service in a high-touch luxury setting.

The Opportunity

In this role, you will guide a team of coordinators by:

  • Supervising day-to-day contact volume across phone, email, and chat
  • Providing hands-on support and real-time coaching for quality service
  • Reviewing performance data and identifying areas for improvement
  • Collaborating with Training, eCommerce and Leadership teams
  • Participating in hiring, onboarding, and mentoring new staff

Key Responsibilities

You will act as a third escalation point for complex cases, perform quality assurance, and foster a client-first culture. Flexibility to work weekends is required.

About You

Required qualifications include at least 3 years of contact center experience, excellent communication skills, proficiency in Microsoft Office and a collaborative spirit. Knowledge of French is a plus.

Compensation & Benefits

The annual salary range is between $66,560 and $77,653. Hermès offers attractive benefits including bonus incentives, comprehensive health plans, 401(k), generous PTO, and more.

Key skills/competency

Client Service, Leadership, Quality Assurance, Coaching, Communication, Escalation, Omnichannel, Data Analysis, Process Improvement, Microsoft Office

How to Get Hired at Hermès

🎯 Tips for Getting Hired

  • Customize your resume: Highlight contact center and leadership experience.
  • Research Hermès culture: Study their heritage and values online.
  • Tailor your application: Emphasize luxury client service expertise.
  • Prepare for interviews: Practice scenario-based questions and coaching examples.

📝 Interview Preparation Advice

Technical Preparation

Review contact center software.
Practice quality assurance methods.
Analyze performance data trends.
Familiarize with Microsoft Office apps.

Behavioral Questions

Describe a challenging client interaction.
Explain your leadership style.
Share a time you improved a process.
Discuss handling stressful escalations.

Frequently Asked Questions