E-Operation Coordinator
@ Hermès

Seoul, Seoul, South Korea
€50,000
On Site
Full Time
Posted 21 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXXX******* @hermes.com
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Job Details

General Role

The E-Operation Coordinator position assists with online store order processing and fulfillment tasks within Hermès e-commerce business. The role focuses on e-store operational support, including managing e-store orders, coordinating with internal teams, assisting with smooth delivery to customers, and basic support for omnichannel sales. The position works closely with the E-Operation Specialist and reports to the CRC (Client Relations Center) Manager.

Major Responsibilities

  • E-store order management: Manage orders by validating, canceling, and processing returns in the back of house systems while respecting company guidelines and optimizing both operational and IT system flows.
  • Omni-channel sales support: Support various omnichannel orders including Web-to-Shop initiatives in collaboration with boutique back-of-house and assist with CRC back-office order creation.
  • Stock management: Support stock management by handling negative stock operations and controlling stock movements.
  • Service quality: Ensure the quality of last mile delivery by carriers to the end customer.

Requirements & Capabilities

  • 1-3 years of experience in e-commerce operations within the retail industry.
  • Experience in the luxury industry is preferred.
  • Business level English is preferred.
  • Self-motivated with a passion to grow through challenges.
  • Collaborative team player with a humble spirit.
  • Skilled in Excel and PowerPoint.

Key skills/competency

  • E-commerce
  • Order Management
  • Omni-channel
  • Retail
  • Luxury
  • Coordination
  • Fulfillment
  • Stock Management
  • IT Systems
  • Excel
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How to Get Hired at Hermès

🎯 Tips for Getting Hired

  • Tailor your resume: Highlight e-commerce operations experience and IT skills.
  • Research Hermès: Understand their luxury market and operational values.
  • Customize your cover letter: Focus on order management and team collaboration.
  • Prepare for technical questions: Brush up on Excel, IT system tools and process optimization.

📝 Interview Preparation Advice

Technical Preparation

Review Excel functions and pivot tables.
Study IT order management systems.
Understand omni-channel integration processes.
Learn stock control and data management.

Behavioral Questions

Describe a challenge in order processing.
Explain a teamwork experience effectively.
Detail a moment of process improvement.
Discuss handling tight deadlines.

Frequently Asked Questions