E-Operation Coordinator @ Hermès
placeSeoul, Seoul, South Korea
attach_money €50,000
businessOn Site
scheduleFull Time
Posted 10 hours ago
Your Application Journey
Interview
Email Hiring Manager
******* @hermes.com
Recommended after applying
Job Details
General Role
The E-Operation Coordinator position assists with online store order processing and fulfillment tasks within Hermès e-commerce business. The role focuses on e-store operational support, including managing e-store orders, coordinating with internal teams, assisting with smooth delivery to customers, and basic support for omnichannel sales. The position works closely with the E-Operation Specialist and reports to the CRC (Client Relations Center) Manager.
Major Responsibilities
- E-store order management: Manage orders by validating, canceling, and processing returns in the back of house systems while respecting company guidelines and optimizing both operational and IT system flows.
- Omni-channel sales support: Support various omnichannel orders including Web-to-Shop initiatives in collaboration with boutique back-of-house and assist with CRC back-office order creation.
- Stock management: Support stock management by handling negative stock operations and controlling stock movements.
- Service quality: Ensure the quality of last mile delivery by carriers to the end customer.
Requirements & Capabilities
- 1-3 years of experience in e-commerce operations within the retail industry.
- Experience in the luxury industry is preferred.
- Business level English is preferred.
- Self-motivated with a passion to grow through challenges.
- Collaborative team player with a humble spirit.
- Skilled in Excel and PowerPoint.
Key skills/competency
- E-commerce
- Order Management
- Omni-channel
- Retail
- Luxury
- Coordination
- Fulfillment
- Stock Management
- IT Systems
- Excel
How to Get Hired at Hermès
🎯 Tips for Getting Hired
- Tailor your resume: Highlight e-commerce operations experience and IT skills.
- Research Hermès: Understand their luxury market and operational values.
- Customize your cover letter: Focus on order management and team collaboration.
- Prepare for technical questions: Brush up on Excel, IT system tools and process optimization.
📝 Interview Preparation Advice
Technical Preparation
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Review Excel functions and pivot tables.
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Study IT order management systems.
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Understand omni-channel integration processes.
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Learn stock control and data management.
Behavioral Questions
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Describe a challenge in order processing.
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Explain a teamwork experience effectively.
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Detail a moment of process improvement.
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Discuss handling tight deadlines.
Frequently Asked Questions
What practical experience is required for E-Operation Coordinator at Hermès?
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How does Hermès support team collaboration in the E-Operation Coordinator role?
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What key tools should an applicant know for the E-Operation Coordinator position at Hermès?
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Does experience in luxury retail matter for the E-Operation Coordinator role at Hermès?
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What are the primary responsibilities of the E-Operation Coordinator at Hermès?
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