Assistant Store Manager (m/w/d)
Hermès · Vienna, Vienna, Austria
- On site
- Full-time
- €34,844 / year
- Vienna, Vienna, Austria
Job highlights
- Manage boutique operations and support Store Manager.
- Achieve sales targets and maintain high service standards.
- Lead and develop a dedicated team.
- Engage with local and international clientele.
- Collaborate with central departments in Paris and Munich.
About the role
About Hermès
As an international family company, Hermès stands for the highest quality of French craftsmanship, tradition and innovation, as well as creativity across 16 product groups. Passion, the best possible service, and great respect for our customers and employees characterize the company. Hermès is represented in Austria with a flagship store in Vienna and another boutique in Kitzbühel.
About the Role
For our boutique in Vienna, we are looking for an experienced and dynamic Assistant Store Manager (m/f/d) starting immediately.
Your Daily Responsibilities
- Support and relief of the Store Manager in the administration and operational management of the boutique.
- Ensuring compliance with all internal processes and regulations in daily work.
- Co-responsibility for achieving sales targets and goals for the boutique.
- Support of the Store Manager in preparing and purchasing the merchandise assortment for the boutique, including sales analysis and budget calculations.
- Leading your own team with a focus on motivation, development, and excellent collaboration.
- Ensuring excellent customer service and active support of our local and international customers.
- Close collaboration with central departments in Munich and Paris.
What You Need to Succeed
- You already have experience in a comparable position.
- Commitment, enthusiasm, and resilience characterize you.
- Your strengths include strong organizational skills, a positive and confident demeanor, entrepreneurial thinking, tact, and attention to detail.
- Sales and service are your passion; you are also familiar with the preparatory and follow-up work using a merchandise management system and in customer service.
- You are proficient in using modern media and enjoy using them efficiently in daily work.
- Fluent German and very good English skills, and preferably another foreign language, complete your profile.
What We Offer
- You will become part of a shared adventure and join a dynamic team with great visions and high standards.
- You will discover a growing house with a family foundation and responsible values.
- The opportunity to build your tailor-made career path with us, with (inter)national development opportunities and long-term prospects.
- Intensive onboarding and a variety of training programs.
- 30 days of annual leave.
Compensation
For the position, we offer a monthly gross salary starting from 2,986 EUR for 38.5 hours/week, with the possibility of overpayment depending on specific qualifications and experience.
Key skills/competency
- Retail Management
- Customer Service
- Team Leadership
- Sales Performance
- Inventory Management
- Merchandising
- Operations Management
- Team Motivation
- Budget Management
- Clienteling
Skills & topics
- Assistant Store Manager
- Retail Management
- Luxury Retail
- Customer Service
- Sales Management
- Team Leadership
- Hermes
- Vienna
- Fashion Retail
- Merchandise Management
How to get hired
- Tailor your resume: Highlight retail management, leadership, and sales experience. Quantify achievements in previous roles.
- Craft a compelling cover letter: Express your passion for Hermès's brand and craftsmanship. Mention your organizational skills and customer service expertise.
- Prepare for interviews: Be ready to discuss your leadership style, sales strategies, and customer engagement approach. Demonstrate your understanding of luxury retail.
- Showcase language skills: Emphasize your fluent German and English, and any other languages you speak, as crucial for international clientele.
- Understand Hermès culture: Research the brand's values of quality, tradition, innovation, and creativity to align your responses.
Technical preparation
Master merchandise management systems.,Practice sales analysis and reporting.,Prepare for inventory management tasks.,Familiarize with CRM tools.
Behavioral questions
Describe leading a retail team successfully.,How do you handle demanding luxury clients?,Share an example of entrepreneurial thinking.,How do you ensure attention to detail?
Frequently asked questions
- What is the starting monthly gross salary for the Assistant Store Manager position at Hermès Vienna?
- The starting monthly gross salary for the Assistant Store Manager role at Hermès Vienna is from 2,986 EUR for a 38.5-hour week. Overpayment is possible based on your qualifications and experience.
- What are the key responsibilities of an Assistant Store Manager at Hermès?
- As an Assistant Store Manager at Hermès, you will support the Store Manager in daily operations, ensure process compliance, contribute to sales targets, manage a team, and provide excellent customer service to local and international clients.
- What qualifications are essential for the Assistant Store Manager role at Hermès Vienna?
- Essential qualifications include prior experience in a similar role, strong organizational skills, a confident demeanor, passion for sales and service, proficiency with merchandise systems, fluent German and very good English, and ideally another foreign language.
- Does Hermès offer career development opportunities for Assistant Store Managers?
- Yes, Hermès offers opportunities to build a tailored career path with potential for (inter)national development and long-term prospects, alongside intensive onboarding and training programs.
- What is the work arrangement for the Assistant Store Manager at Hermès in Vienna?
- Based on the job description, this role appears to be on-site at the Hermès boutique in Vienna, Austria, requiring your presence in the store.
- How important are language skills for the Assistant Store Manager job at Hermès?
- Language skills are very important. Fluent German and very good English are required, and proficiency in another foreign language is a strong asset, given Hermès's international clientele.
- What kind of customer service is expected at Hermès?
- Hermès expects excellent customer service, including active support for both local and international customers, reflecting the brand's commitment to quality and the best possible service.