JIRA Administrator

About the JIRA Administrator Role at Heptarc Talent Acquisition

As a JIRA Administrator, you will join the Quality Practices & Tooling team within the COO Office in R&D, a group that values both hard work and enjoyment. The COO Office focuses on empowering the R&D organization to efficiently create, maintain, and roll out high-quality, world-class products by ensuring structured planning, execution, aligned ways of working, program management, and clear communication.

You will play a crucial role in driving the delivery, execution, and continuous improvement of how we utilize JIRA and other Atlassian products. Your main objective will be to ensure world-class quality for IFS product releases. In line with our R&D tooling strategy and DevSecOps transformation, you will collaborate with numerous stakeholders across R&D, managing effective communication, reporting, change management, and facilitating team collaboration.

If this sounds like an exciting opportunity, we invite you to join us as our new JIRA Administrator!

Key Responsibilities

• Understand current processes, identify gaps, and gather requirements to develop and deliver tailored solutions.
• Collaborate with cross-functional R&D teams to gather requirements, developing and delivering unified processes, toolsets, and reporting capabilities.
• Develop and maintain workflows within Atlassian JIRA, Confluence, and other Atlassian products, including tool administration and customization.
• Create JIRA projects, queries, and reports in close collaboration with key stakeholders.
• Install, configure, and deploy plugins to enhance JIRA capabilities, create dashboards, configure custom fields, and support JIRA configurations.
• Develop complex JIRA workflows, including project workflows, screen schemes, permission schemes, and notification schemes.
• Manage maintenance, administration, upgrades, and enhancements for JIRA, Confluence, and their integrations with other tools or plugins.
• Administer the Aha! Instance, ensuring alignment with JIRA processes and standards in collaboration with key stakeholders.
• Provide technical and usage guidance to R&D teams, including training and documentation, to maximize the benefits of centralized R&D tools.

Candidate Requirements

To succeed as a JIRA Administrator within IFS R&D, a positive and proactive mindset is essential. We encourage you to 'think outside the box' and challenge the status quo in pursuit of continuous improvements.

We are seeking candidates with a relevant academic degree and a proven track record of delivery and execution in a cloud-first environment. You must possess strong technical competence, ideally with a background in software engineering, systems engineering, or a similar field. Four years of hands-on experience with JIRA, Confluence, and other Atlassian products in an enterprise-grade software environment is required.

This role demands effective work within an internationally distributed, multicultural team. You should be highly self-motivated, proactive, with excellent problem-solving and communication skills. A strong drive to achieve tasks and overcome challenges, both individually and with others, is crucial. You must be capable of interacting effectively at all organizational levels.

Key skills/competency

• JIRA Administration
• Confluence Management
• Atlassian Products
• Workflow Development
• Plugin Configuration
• DevSecOps Transformation
• Stakeholder Management
• Change Management
• Technical Guidance
• Process Improvement