Want to get hired at Helsingin kaupunki – Helsingfors stad – City of Helsinki?

Digiohjaaja Töölön palvelukeskuksessa

Helsingin kaupunki – Helsingfors stad – City of Helsinki

Helsinki, Uusimaa, FinlandOn Site

Original Job Summary

Job Overview

Join Helsingin kaupunki – Helsingfors stad – City of Helsinki as a Digiohjaaja at Töölön palvelukeskus on a palkkatuettu työsuhde. This role is for unemployed Helsinki residents who support elderly and unemployed clients in digital challenges.

Main Responsibilities

  • Assist clients in using computers and mobile phones.
  • Guide digital groups when required.
  • Support various event setups and physical tasks.
  • Interact with clients having diverse support needs.

Candidate Requirements

Applicants must be unemployed Helsinki residents meeting specific age or education criteria. Excellent Finnish communication skills are required, along with compliance to vaccination and background check mandates. Experience with elderly clients, customer service, and optionally Swedish language skills is considered an advantage.

Employee Benefits

This role offers extensive training and development opportunities. Employees can access preferential housing, benefits including Epassi Flex (covering cultural, travel, wellness perks), lunch benefits, a city bike, and access to a recreational island.

Key skills/competency

  • Digital
  • Customer Service
  • Guidance
  • Event Support
  • Communication
  • Technical Troubleshooting
  • Physical Assistance
  • Flexibility
  • Patience
  • Teamwork

How to Get Hired at Helsingin kaupunki – Helsingfors stad – City of Helsinki

🎯 Tips for Getting Hired

  • Research Helsingin kaupunki’s culture: Review mission and employee reviews online.
  • Customize your resume: Highlight digital and customer service skills.
  • Prepare for interviews: Emphasize patience and flexibility.
  • Network on LinkedIn: Connect with current city employees.

📝 Interview Preparation Advice

Technical Preparation

Review computer and mobile troubleshooting techniques.
Practice facilitating small digital group sessions.
Learn common software and digital tools.
Study event setup and physical task procedures.

Behavioral Questions

Demonstrate empathy when assisting clients.
Show patience in challenging digital support situations.
Highlight clear communication under stress.
Exhibit flexibility with changing client needs.