Account Manager

@ HelpGrid

About HelpGrid

HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. Specializing in abandoned cart recovery, post-sale engagement, and customer support, HelpGrid helps clients recover 10–15% more revenue from existing traffic. Last year, their work generated over $35 million in additional revenue.

Role Overview - Account Manager

The Account Manager acts as the main point of contact for eCommerce clients. You will build strong, long-lasting relationships and identify new revenue opportunities for both the client and the company.

Key Responsibilities

• Manage and nurture client relationships.
• Identify revenue opportunities for clients and HelpGrid.
• Respond to client inquiries via email, Teams, Telegram, Slack, WhatsApp, and calls.
• Multi-task in a fast-paced environment using various systems.
• Investigate and resolve client issues in the backoffice.
• Collaborate with different departments to increase client success.
• Maintain client expectations and follow through on commitments.

Skills and Qualifications

• Organized, detail-oriented, and analytical.
• Excellent verbal and written communication skills.
• Strong interpersonal and consulting skills.
• Experience in account management (4+ years), call center/BPO management (1+ year), and sales (2+ years).
• Affiliate management experience is a plus.
• Knowledge of Word and Excel.
• Work-from-home experience preferred.

Benefits and Work Setup

• 25 days of annual leave.
• Health insurance.
• Full-time position (9am-5pm Eastern US time zone).
• Remote work arrangement.

Key skills/competency

• Account Management
• Client Relationship
• Revenue Optimization
• Ecommerce
• Communication
• Consulting
• Sales
• Multi-tasking
• Problem Solving
• Collaboration