Weekend Operations Manager

About the Weekend Operations Manager Role at HelloFresh

HelloFresh is seeking a dedicated Weekend Operations Manager to lead its weekend support team, ensuring efficient buying operations across the organization. This full-time position operates on a unique Friday - Monday schedule, comprising four 10-hour days.

The Procurement Team is vital for guaranteeing the timely and accurate shipment of every meal kit, collaborating with distribution centers seven days a week. Given the perishable nature of food and our 24/7 operations, this role is crucial for providing essential ingredient support during weekends, maintaining seamless workflow.

Key Responsibilities

• Strategically oversee the team of weekend buyers, managing inventory, purchasing, issue resolution, and incoming tickets for the entire SKU portfolio.
• Lead weekend operations as the primary escalation point, proactively resolving issues and escalating matters to appropriate owners in a timely manner.
• Maintain organized and continuous weekend workflows through structured communication, effective ticket management, and clear expectation setting.
• Provide direct, hands-on support for high-priority tickets and critical callouts to manage team bandwidth constraints.
• Serve as the main Distribution Center Point of Contact (DC POC) and primary weekend escalation lead, managing critical escalations, urgent communications, and rapid resolution of time-sensitive warehouse issues.
• Move quickly and decisively to address urgent operational demands, developing and executing robust contingency and backup plans for business continuity.
• Lead and facilitate team meetings to prepare procurement teams for weekend success, ensuring continuity through a detailed handoff process.
• Champion and drive continuous improvement, identifying inefficiencies, executing solutions, overseeing project delivery, and tracking measurable results.
• Support teammates to prevent missed boxes or ingredient substitutions due to procurement issues.

What HelloFresh Looks For

HelloFresh values team players and leaders who prioritize collective success, build strong relationships, and positively drive change. You should be a strong communicator, able to synthesize complex information and facilitate discussions to achieve alignment. A structured, data-driven, and detail-oriented problem-solver with strong organizational skills is essential. Intellectual curiosity, a desire to understand root causes, and agility to thrive in fast-paced, dynamic environments are also highly valued.

Required Qualifications

• A Bachelor’s degree is mandatory.
• 5+ years of purchasing or relevant leadership experience, preferably with produce, protein, or other food products.
• Vast knowledge and interest in food.
• Quantitative and analytical experience (education or professional), with solid comfort in Excel.

Benefits and Perks

• Competitive hourly rate, immediate 401K company match, and team bonus opportunities.
• Generous Paid Time Off (PTO) and flexible attendance policy.
• Comprehensive health and wellness benefits, with options at $0 monthly, effective on the first day of employment.
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_).
• Access to Employee Resource Groups for diverse communities.
• An inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company.

Key skills/competency

• Operations Management
• Inventory Management
• Procurement
• Team Leadership
• Issue Resolution
• Supply Chain Logistics
• Continuous Improvement
• Data Analysis
• Excel Proficiency
• Strategic Planning