Product Operations Manager

About HelloFresh

At HelloFresh, our mission is to change the way people eat - forever. From our 2011 founding in Europe’s vibrant tech hub Berlin, we’ve become the global market leader in the meal kit sector and inspire millions of energized home cooks across the globe every week.

We offer our meal kit boxes full of exciting recipes and thoughtfully sourced, fresh ingredients in more than 10 countries, operating from offices in Berlin, New York, Sydney, Toronto, London, Amsterdam, Copenaghen, Paris, Barcelona, Dublin, Milan. Our more than 4,000 employees are the heart and soul of our highly international, fast-paced, and dynamic environment where innovation and smart, fast action is encouraged.

We want you to join us and help take HelloFresh to the next level - as a company in its growth phase this is a great time to join. Career and development opportunities are endless. We will encourage you to make an immediate impact in your area of work as well as empower you to grow your career with us.

The Role

Our success doesn’t come easily – we rely on an articulated product offering and data to help drive our business forward. That’s why we’re looking for a business-savvy, analytically-minded and excellence-focused Product Operations Manager to join our International Scalability team, which sits within our physical Product team.

From day one you’ll enable international coordination and implementation of strategic product priorities by creating, standardising and optimising processes across central and local physical product teams and other stakeholders. The role will require a mix of process improvement, change management, technical understanding, project management and stakeholder management skills. Not only will you be an ambassador of Product Operations Excellence, but also champion the value of process automation and optimization, to set a solid basis for growth.

What You’ll Do

• Analyzing current processes: To identify opportunities for improvement, you will need to have a strong understanding of current processes in place within the physical product function and adjacent functions. This will involve conducting interviews, observing different Product teams, collaborating with other Operational teams (Procurement, FSQA, Production), and collecting and analysing data.
• Designing and implementing new processes: Once you have identified areas for improvement, you will need to design and coordinate implementation of new processes. This can include developing process maps, writing procedure manuals and SOPs, and driving implementation.
• Project/program management: You will support Tech teams in driving automation by organizing their projects from a Commercial perspective mediating between different stakeholders and ensuring the project’s success.

Who We Are Looking For

• 4+ years minimum experience in Product Operations or Operational/Process Excellence; passion for food or experience within Food/FMCG industry or consultancy is a plus
• Highly numerate and commercially minded, able to build business cases objectively and rigorously
• An organized and clear communicator with experience in managing multiple stakeholders and priorities simultaneously
• At home in a fast-paced, demanding, and data-driven environment
• A proven innovator with a can-do attitude and a track record of turning ideas into reality
• Passionate project coordinator, enjoying the stakeholder management side of work
• Bachelor/Master’s degree from a top-tier college or university, preferably in business, management, operations, or related fields. Six Sigma or PMP certifications are a big plus!

What We Offer

• Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.
• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with an annual learning & development budget, German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access, wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

Application Process

Are you up for the challenge? Please submit your complete application below including your salary expectations and earliest starting date. After submitting an application our team will review this and get back to you shortly.

Key skills/competency

• Product Operations
• Operational Excellence
• Process Improvement
• Change Management
• Project Management
• Stakeholder Management
• Data Analysis
• Automation
• Business Case Development
• FMCG Industry