Legal Operations Manager

About Hello Heart

Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association’s Innovators’ Network and CVS Health Point Solutions Management platform. Visit www.helloheart.com for more information.

About The Role

Hello Heart is hiring a Legal Operations Manager to join our Legal team. Reporting to our General Counsel, you will create, manage and improve processes for the efficient delivery of legal services by the Legal and Compliance teams to stakeholders throughout the company. Duties will include managing strategic and high visibility projects, improving the use of legal technologies, improving workflows, developing process documentation and training. This position will also work cross-functionally across business teams and collaborate with a diverse group of stakeholders to maximize the efficiency of the Legal team, create and execute plans to improve Legal Ops functionality and impact, and scale processes to support our Legal team and enterprise goals.

Responsibilities

• Work cross-functionally in project managing key company-wide initiatives driven by our team, building and tracking project features, milestones, and dependencies
• Create processes and templates to organize projects, legal advice and document business processes
• Provide ongoing assistance to various legal functions, including product, commercial, employment and compliance, including managing administration of the company’s patent program
• Build, manage and improve legal self-service and knowledge management resources
• Establish and maintain key performance indicators (KPIs) and metrics to measure the legal team’s performance and efficiency; create and maintain dashboards and reports to provide leadership with insights into legal spend and operational trends
• Lead the selection, implementation, and management of legal technology solutions, including AI, e-billing, and ticketing systems
• Oversee the entire outside counsel and legal vendor management lifecycle, including onboarding, billing, and performance tracking; manage and administer the legal team's billing platform
• Develop and manage the legal department's annual budget and forecasting processes in collaboration with Finance

Qualifications

• B.A. or B.S. degree and legal operations management experience
• 3+ years experience in the areas of legal operations or project management, in-house or at a law firm preferred
• Able to develop project plans and timelines, align key stakeholders and drive project completion
• Experience breaking down processes and identifying key pain points to support business improvements
• Able to prioritize effectively and handle multiple projects simultaneously
• Detail-oriented, well-organized, and able to prioritize multiple high-importance activities, driving results
• Exercise sound judgment, learn quickly and work well under time pressures

Preferred Qualifications

• Experience working with a healthcare technology company
• Able to provide executive-level project management
• Proactive, resourceful and able to function independently with minimal supervision
• Excellent oral and written communication, research, interpersonal and organizational skills
• Able to cover a wide range and level of tasks - from thinking strategically to troubleshooting detail where needed
• Desire and aptitude for learning new concepts on the job and taking on new responsibilities
• Previous experience managing IP programs
• Strong understanding of legal department metrics, budgeting, and financial analysis
• Legal operations certification (e.g., CLOC, ACC Legal Ops) or Project Management Certification
• Experience with legal technology:
  • Contract lifecycle management or CLM (e.g., home-grown systems, Ironclad, Salesforce)
  • Workflow automation (e.g., Tonkean, Streamline, Checkbox)
  • Legal AI tools (e.g., GC AI, Harvey, Ivo, Luminance)
  • Knowledge management software
  • Legal e-billing software (e.g., Brightflag, Legal Tracker, Team Connect, Passport, SimpleLegal, Onnit)

Key skills/competency

• Legal Operations
• Project Management
• Legal Technology
• Process Improvement
• Vendor Management
• Budget Management
• Compliance
• Workflow Automation
• Knowledge Management
• Data Analysis