Solutions Engineer

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

As a Solutions Engineer, you’ll serve as the technical lead during the sales process — helping prospects understand what’s possible with Heidi, guiding integration feasibility, and ensuring a smooth transition into implementation.

You’ll work closely with Account Executives, Product, and Engineering to navigate high-stakes enterprise requirements, including EMR integrations, SSO, custom data workflows, telephony and call system integrations (e.g., Twilio, WebRTC, SIP), and security architecture. You’ll bring technical credibility, customer empathy, and a strong sense of ownership to every deal.

What You'll Do

• Technical Discovery & Qualification: Lead deep technical discovery with enterprise and mid-market prospects to uncover integration, security, and compliance needs.
• Solution Design: Collaborate with product and engineering to design tailored solutions that meet customer requirements while aligning with Heidi’s platform roadmap.
• Product Demos & Technical Presentations: Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.
• RFP & Security Review Support: Own technical responses for RFPs, security assessments, and due diligence requests with attention to detail and accuracy.
• Deal Acceleration & Objection Handling: Proactively surface and resolve technical concerns that slow down the sales process, acting as a trusted technical advisor to the customer.
• Post-Sales Handoff & Feedback Loop: Partner with implementation teams to ensure a smooth transition post-signature and provide feedback to product and engineering from the field.

What We’ll Look For

• 5+ years of experience in Solution Engineering, preferably in SaaS, healthcare, or enterprise software.
• Excellent communication skills.
• Strong working knowledge of integration protocols (REST APIs, SAML/OIDC, SCIM), enterprise architecture, and security standards.
• Experience supporting sales cycles with large healthcare providers, health systems, or EMR vendors is highly valued (FHIR/HL7 familiarity a plus).
• Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences.
• Comfortable operating autonomously in a fast-paced, early-stage environment.
• A trusted partner to sales and a credible voice in the room with technical leaders on the customer side.
• Bonus: Background in healthtech, startups, or regulated environments, plus hands-on experience with telephony or voice integration systems (Twilio, WebRTC, SIP).

The Way We Work

Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

• Flexible hybrid working environment, with 3 days in the office.
• A generous personal development budget of $500 per annum
• Learn from some of the best engineers and creatives, joining a diverse team
• Become an owner, with shares (equity) in the company, if Heidi wins, we all win
• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
• If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.

Key skills/competency

• Solution Engineering
• SaaS Sales
• Healthcare Technology
• API Integrations (REST)
• SSO (SAML/OIDC)
• EMR Systems
• Security Architecture
• Technical Presentations
• RFP Management
• Customer Empathy