Administration Officer

Administration Officer at Healthscope

Northern Beaches Hospital is a world-class facility offering Level 5 delineation services for both public and private patients. It boasts 488 beds, a 50-bed Emergency Department, a 20-bed general and cardiothoracic ICU, 20 state-of-the-art theatres, a world-class education centre, and excellent staff facilities including a café and car parking. The hospital provides a wide range of services, from cardiothoracic surgery and neurosurgery to luxury maternity and emergency care, offering numerous opportunities to build a healthcare career.

The hospital is home to Australia’s leading clinical specialists and serves as a training ground for future clinicians, thanks to partnerships with Macquarie University and respected nursing schools. Northern Beaches Hospital offers staff unique experience in a growing teaching environment, fostering a young, friendly, and idea-open culture.

About The Role

Healthscope is seeking a motivated and passionate Ward Clerk or Administrator to step into a rewarding full-time Administration Officer role within its Outpatients Team. This position is ideal for experienced, patient-care-focused individuals seeking work-life balance and a dynamic career in Healthcare. Administrators at Northern Beaches Hospital provide outstanding customer care to patients and their families.

Key Responsibilities of an Administration Officer Include

• Providing patient-centred customer service, including greeting all customers and handling enquiries with a friendly, professional manner.
• Maintaining accurate and timely patient information, data collection, referrals, billing, and processing of medical records.
• Undertaking essential administration duties, such as checking patients in/out, booking patient appointments, and directing patient and stakeholder enquiries.
• Utilizing medical terminology and software systems effectively.
• Liaising with other areas of the hospital to ensure seamless operations.
• Managing patient electronic records while strictly ensuring the privacy and confidentiality of patient information.

Essential Criteria

• Experience in an acute patient-focused healthcare facility or hospital environment.
• Highly developed interpersonal and time management skills, with the ability to thrive in multidisciplinary work environments.
• Advanced computer literacy and sound knowledge of Microsoft Office (Outlook, Word, and Excel).
• A proven track record of providing excellent service and customer experience.
• Strong interpersonal communication and report writing skills.
• Ability to work autonomously as well as collaboratively within a team.

Employee Benefits

Healthscope offers a comprehensive OneHealthscope rewards program, providing access to:

• Wellness benefits including holistic support through the Employee Assistance Program.
• Free medical examinations for employees and discounted Healthscope services for permanent employees and immediate family members.
• Discounted onsite parking at Northern Beaches Hospital.
• Access to Fitness Passport.
• National deals and discounts for travel, health insurance, and banking offers.
• Variety of leave options, salary packaging, additional superannuation, Novated motor vehicle lease, and Airline/Club membership.

Please note: In late April 2026, Northern Beaches Hospital will transition from Healthscope to the NSW Health public network. Further information on the transition and its implications for employment, benefits, and career pathways will be provided during the recruitment process.

To Apply

Interested candidates should click the 'Apply' button to access the online application form. Please include a cover letter and your CV, along with the contact details of two professional referees. Applicants must provide a current (12 months or less) National Police check and a NSW Working with Children’s Check prior to appointment. Persons in patient contact roles will also need to provide proof of immunity to specified infectious diseases before commencement, underscoring our commitment to quality and safety for all.

Key skills/competency

• Patient-centred customer service
• Medical records management
• Appointment scheduling
• Data entry and processing
• Medical terminology
• Microsoft Office Suite
• Time management
• Communication skills
• Confidentiality
• Healthcare administration