Nursing Home Quality Improvement Specialist

Nursing Home Quality Improvement Specialist at Health Services Advisory Group, Inc. (HSAG)

Are you passionate about improving the quality of healthcare? Are you ready to leverage your talents to make healthcare better for everyone? Do you want the opportunity to give back to your community? Do you want to have fun at work? Then join the growing team at Health Services Advisory Group (HSAG) that is transforming the delivery of healthcare in the United States!

Under supervision of the Director, the Nursing Home Quality Improvement Specialist (QIS) supports the Centers for Medicare & Medicaid Services (CMS) Quality Innovation Network–Quality Improvement Organization (QIN-QIO) Program by providing hands-on technical assistance and quality improvement (QI) support to nursing homes. This position collaborates with nursing homes to assess performance, conduct root cause analyses, and co-develop Quality Action Plans (QAPs) aligned with CMS priorities. The Nursing Home Quality Improvement Specialist plays a vital role in driving the adoption of evidence-based interventions, guiding providers through regulatory requirements, and helping them improve safety, care quality, and outcomes for Medicare beneficiaries through onsite visits, virtual coaching, and educational outreach.

Core Competencies and Responsibilities

Provider Engagement and Relationship Management

• Serve as the primary contact for assigned providers and stakeholders to promote engagement in quality improvement work and build and sustain collaborative relationships.
• Clearly communicate complex healthcare and QI concepts via meetings, teleconferences, and written correspondence.
• Refer inquiries appropriately and consult with supervisors and internal teams, when needed.

QI and Technical Assistance

• Apply evidence-based QI methodologies to conduct comprehensive assessments, perform root cause analyses, and deliver technical assistance aligned with CMS project goals and metrics.
• Develop customized Quality Action Plans (QAPs) grounded in evidence-based interventions and recognized best practices.
• Collaborate with internal teams and external stakeholders to implement effective QI interventions.
• Deliver QI education, resources, and training to healthcare providers and stakeholders.

Data and Reporting

• Analyze clinical and operational data to identify performance gaps, interpret trends, and guide providers in implementing targeted QI strategies.
• Provide tailored technical assistance through data analysis, QI coaching, and coordination of relevant resources.
• Promptly and accurately document project activities, site visits, provider communications, and outcomes using HSAG and CMS-approved systems.

Professional Development and Compliance

• Maintain up-to-date knowledge of QI methodologies, tools, and best practices through continuous professional development.
• Stay current on best-practice guidelines and regulatory updates from CMS, the Centers for Disease Control and Prevention (CDC), Substance Abuse and Mental Health Services Administration (SAMHSA), state and local health departments, and other regulatory agencies.

Project Execution and Team Collaboration

• Manage multiple initiatives, deadlines, and deliverables with strong organization and accountability.
• Contribute to the development of tools, educational content, reports, and other deliverables in a team environment.
• Effectively shift strategies and support approaches to align with evolving program goals, regulatory updates, and emerging challenges in the healthcare environment.
• Occasionally work extended hours to meet project deadlines.

Other Qualifications

• Working knowledge of Microsoft Office, SharePoint, or similar productivity and customer relationship management (CRM) systems is preferred.
• Strong written and verbal communication skills, including experience delivering presentations, conducting training, and engaging with providers via phone and email.
• Commitment to improving healthcare quality, safety, and outcomes for Medicare beneficiaries.
• Detail-oriented with strong initiative and the ability to manage multiple priorities independently.

Preferred Education and Experience Requirements

• Bachelor’s degree required; Master’s degree in healthcare, nursing, public health or a related field preferred.
• Leadership experience in a nursing home setting (e.g., Administrator, Director of Nursing, Infection Preventionist).
• Experience in nursing home quality improvement, including QAPI, regulatory compliance, and performance improvement projects.
• Minimum of 5 years working in nursing homes preferred.

Key skills/competency

• Quality Improvement
• Nursing Home Operations
• CMS Regulations
• Root Cause Analysis
• Data Analysis
• Provider Engagement
• Technical Assistance
• Healthcare Outcomes
• QAPI
• Project Management