Staff Product Manager, Payments
Headway · New York, NY
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- On site
- Full-time
- $265,000 / year
- New York, NY
Job highlights
- Lead payments product strategy and roadmap.
- Own end-to-end payment processing flow.
- Drive revenue and user satisfaction.
- Collaborate with Engineering, Data, Ops, Finance.
- Build tools for operations and scalability.
About the role
About Headway
Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role
As a Product Manager on our Core Insurance Product team supporting Payments your scope will encompass accurately processing payments and identifying different payment constructs to create differentiated customer experiences and directly influencing company growth - along with the key business outcomes this drives. You'll be accountable for owning the end-to-end flow from claim submission through payment receipt and reconciliation — which directly translates to providers and patients having seamless experiences without surprise charges or delays. Partnering closely with Engineering, Data, Operations, and Finance, you'll tackle complex technical challenges in insurance platform, while building tools and user experiences that scale with our rapidly growing provider network and improve the experience for every provider and patient we serve.
What You'll Do At Headway
- Own the strategy and roadmap for our one of our core insurance platforms - spanning claims processing, benefits verification and/or payment disbursement - driving down loss and directly impacting company revenue and user satisfaction
- Design workflows that balance automated processing with robust exception handling, ensuring high success rates while minimizing manual intervention
- Drive technical decisions on platform architecture with Engineering teams to optimize success rates
- Lead cross-team initiatives to reduce errors and improve accuracy to reduce financial leakage, partnering with Operations, Finance, and Data teams to identify trends, detect anomalies, and build predictive models for proactive issue prevention.
- Identify and fix customer experience breakdowns for patients and providers — tracing pain points from their origin in backend systems through to the user-facing moment, and driving resolution across teams to deliver measurably better outcomes
- Build internal tools that empower our Operations team to investigate complex issues, manage denials, and scale efficiently with business growth
You'll Be Great For This Role If You
- Platform and processing experience: You have 7+ years building high-volume transaction platforms or managing complex financial/billing systems, preferably in healthcare, fintech, or B2B marketplaces
- Customer-focused approach: You understand how to translate complex backend systems into great user experiences and have built features for both external users (providers and patients) and internal teams (operations, support)
- End-to-end funnel ownership: You have a track record of mapping and improving complete customer journeys — from the moment a patient books or a provider submits a claim, through to final resolution. You identify where patients and providers fall off, experience friction, or receive unexpected outcomes, and you build the systems and workflows to fix it at scale
- Internal tooling expertise: You understand how to build tools for internal teams and have experience with workflow automation, exception handling, and operational scalability
- Technical depth: You're comfortable diving deep with engineering teams on integration challenges, data pipelines, and can drive architectural decisions for platforms processing critical data. Familiarity with AI/ML applications — such as predictive denial models, anomaly detection, or intelligent triage — is a strong plus
- Cross-functional leadership: You've led initiatives requiring coordination across multiple teams and can balance technical complexity with business requirements and operational needs
- Analytical mindset: You can extract insights from complex data, identify patterns in business performance, and use metrics to drive product decisions and process improvements
Key skills/competency
- Staff Product Manager
- Payments
- Platform Engineering
- Insurance
- Financial Systems
- Healthcare Technology
- Customer Experience
- Data Analysis
- Cross-functional Leadership
- AI/ML Applications
Skills & topics
- Staff Product Manager
- Payments
- Product Management
- Healthcare
- Fintech
- B2B Marketplaces
- Insurance
- Financial Systems
- Platform
- Strategy
- Roadmap
- Claims Processing
- Payment Disbursement
- User Experience
- Data Analysis
- Cross-functional Leadership
- AI
- ML
- Headway
- Product Manager
How to get hired
- Tailor your resume: Highlight 7+ years in transaction platforms, financial systems, or B2B marketplaces. Emphasize customer experience, end-to-end ownership, and technical depth.
- Showcase cross-functional leadership: Provide examples of leading initiatives across multiple teams to achieve business goals. Detail your experience with workflow automation and operational scalability.
- Demonstrate analytical skills: Use metrics to illustrate how you’ve driven product decisions and process improvements. Quantify your impact on revenue and user satisfaction.
- Prepare for technical discussions: Be ready to discuss platform architecture, data pipelines, and AI/ML applications in payments or insurance.
- Research Headway's mission: Understand their commitment to accessible mental healthcare and how payments technology enables it.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for a Staff Product Manager, Payments at Headway?
- The Staff Product Manager, Payments at Headway will own the strategy and roadmap for core insurance platforms, focusing on claims processing, benefits verification, and payment disbursement. This role involves designing workflows, driving technical decisions, leading cross-team initiatives to reduce financial leakage, and building internal tools to support operational scalability.
- What experience is required for the Staff Product Manager, Payments role at Headway?
- Candidates should have 7+ years of experience building high-volume transaction platforms or managing complex financial/billing systems, preferably in healthcare, fintech, or B2B marketplaces. Strong customer focus, end-to-end funnel ownership, internal tooling expertise, technical depth, cross-functional leadership, and an analytical mindset are essential.
- How does Headway support mental healthcare accessibility through this role?
- This role directly impacts Headway's mission by ensuring seamless payment processing for mental health providers and patients. By optimizing the payment flow and reducing financial friction, the Staff Product Manager helps make therapy more affordable and accessible, supporting the scaling of their insurance-accepting provider network.
- What is the expected salary range for the Staff Product Manager, Payments at Headway?
- The expected base pay range for this position is $212,000 - $265,000 annually. This range is dependent on factors such as qualifications, experience, and geographic location. The role may also be eligible for an equity grant.
- What kind of technical challenges will the Staff Product Manager, Payments at Headway address?
- The role involves tackling complex technical challenges in the insurance platform, including optimizing platform architecture, managing data pipelines, and driving integration solutions with engineering teams. Familiarity with AI/ML applications for predictive modeling and anomaly detection is a strong plus.
- How does Headway ensure a positive user experience for providers and patients regarding payments?
- The Staff Product Manager is accountable for the end-to-end payment flow, aiming for seamless experiences without surprise charges or delays. This includes identifying and fixing customer experience breakdowns by tracing pain points from backend systems to the user-facing moment.