Contract Management - Group Manager

Group Manager - Contract Management

The CLIENT Global Supply Management (“GSM”) Global Supply Chain (“GSC”) Indirect Global Procurement (“IGP”) organization seeks to leverage support for Services, working closely with CLIENT IGP team and as applicable, other Functional Owners including but not limited to Business Owners, Business Owner's End Users as applicable), Suppliers, IGP, Accounting GSS, GSM COE, Legal, Privacy, Insurance, Cyber Security, Finance, and others. The role includes: Deal Making/Term Negotiation: Contract Lifecycle Evaluation, Negotiation, Drafting, Administration.

KEY JOB RESPONSIBILITIES

Contract Evaluation, Creation, Negotiation, Execution:

• Lead Execution of the life cycle of complex contracts, from creation to closure through the coordination of resources and processes necessary for the control and mitigation of business and other risks in partnership with relevant internal Business Owners, Functional Owners and Others as well as vendors.
• Create and draft contracts, in legal language as required, by gathering and vetting required inputs including but not limited to business and legal terms from business and functional owners.
• Facilitate, support, broker, and/or lead contract negotiations on behalf of and in partnership with Business Owners and vendors as key point of contact.
• Ensure timely review/ approval/ signature and detailed tracking/ approval of variations.
• Vet, organize, prioritize, and package contracts, calling out recommendations to Business Owners, Legal, and where applicable, strategic sourcing, to craft a final contract deliverable.

Contract Management:

• Support Procurement Category Leader’s Assessment of upcoming renewals and new requests to determine if Strategic Sourcing will be involved for vendor selection/ key price negotiation/ other.
• Execute routing/assessment of inbound passive requests as well as active outbound contract related requests such as renewals reminders.
• Train others on Contract Management best practice as needed.
• Lead departmental contract status/tracking meetings with Business Owners, Finance, and/or others as requested.
• Issue proactive reminders to support Business Owner and/other accountable parties of need to perform contract activities and fulfill contractual obligations throughout the contract term. Contract activities include but are not limited to audits, certifications, quarterly business reviews, service level agreement performance reporting, notices of termination, assignment, renewal, and others, strategic sourcing activities such as price benchmark and request for proposal preparation.

Contract Operations:

• Execute tactical Day-to-Day Tactical Activities including but not limited to contract approval/ approval prep/ follow up, contract signature/ execution facilitation/ other.
• Design, track, generate, validate, update data across various systems.

Other:

Key Job Responsibilities are subject to change. Role may include additional duties as assigned, as well as ad hoc requests.

Short Job Description:

• 10 years + contracting experience (Indirect Procurement)
• Categories: IT, Enterprise services, and MRO operations,
• Team Management: Managing remote team of 25+ dealing with Indirect contracts of above categories
• Remote work
• 5% overall travel in USA

QUALIFICATIONS

• RELEVANT WORK EXPERIENCE (YRS): 10+
• CATEGORY EXPERIENCE (YRS): 5+
• REGION EXPERIENCE (YRS): 5+
• PEOPLE MGMT EXPERIENCE (YRS): Yes, Typically
• DIRECT REPORTS: Yes

For individuals in the Escalation Heirarchy with other Worker(s) pointing to them for Escalation purposes, these are the relevant responsibilities.

• Serve as the SME for team’s scope of responsibility and its interoperability with other functions/ categories/ regions.
• Provide input to strategic decisions that affect the team.
• Oversee compliance to policy, process and procedures.
• Conduct routine and preventative quality assurance.
• Support resource planning and workforce management to ensure IGP BPO capability, quality and quantity matches CLIENT needs.
• Drive continuous improvement by developing/monitoring/modifying processes for efficiency and effectiveness.
• Serve as the point of escalation for associates, CLIENT inquiries, suppliers, and internal customers.
• Proactively address and escalate issues that cannot be resolved and proactively follow-up until resolution.
• Participate in staffing, including recruitment, supervision, development, and evaluation.
• Manage, assign, and oversee workload of associates including workload prioritization.
• Align goals, objectives, expectations, and performance while mitigating risks, issues, and changes between IGP BPO and CLIENT for the full function scope and change orders.
• Communicate CLIENT overall/function/category/region specific and change order policies to internal and external personnel.
• Run governance day-to-day for business operations related to all services activities.
• Serve as cross-functional interface for complex program management.
• Support and resolve cross-functional teams requests and inquiries related to function/category/region and change order process or issues arising related to function/category/region and change order process/processing.
• Provide leadership and support to team members to ensure timely and accurate functional processing including training, development and motivation.
• Lead and validate complex deliverables or change orders.
• Measure and report on OKRs/KPIs/SLAs for function/ category/ region.
• Oversee and manage any Business Critical or Urgent requests through resolution.

CORE COMPETENCIES

• Primary: Contract Mgmt: Contract Structuring, Business Term Vetting, Interpretational accuracy.
• Secondary: Time/ Project Management
• Additional: Business & Professional Acumen, Drive for Results, Problem Solving, Communication & Presentation, Collaboration, and Inspiring Others

EDUCATION:

Bachelor Required / Masters Preferred

COMPUTER PROFICIENCY:

Microsoft Word, Excel, PowerPoint, Outlook Required; ERP/ CLM (Contract Lifecycle Mgmt)/ Case Mgmt Preferred

TRAVEL:

5%

WORKING HOURS:

8:00am to 5:30pm (EST)

We offer:

Our benefits come standard, with FULL Medical/Vision/Dental/401K/FSA/Ancillary Plans. We do offer additional benefits to our employees such as Tuition Reimbursement, Employee Assistance Program, Employee Discount Center, and more.

Key skills/competency

• Contract Management
• Indirect Procurement
• Team Management
• IT Contracts
• Enterprise Services Contracts
• MRO Operations Contracts
• Negotiation
• Contract Lifecycle Management
• Risk Mitigation
• Vendor Management