Desktop Support Engineer
@ HCLTech

Hyderabad, Telangana, India
$90,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXX XXXXXXX******* @hcltech.com
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Job Details

Job Overview

The Desktop Support Engineer at HCLTech will perform a support role for desktop related issues, equipment configuration, backup maintenance, and software installation/de-installation. You will provide answers to clients by identifying problems, researching answers, and guiding the client through corrective steps.

Daily Activities

  • Support international clients with hardware, software, and network issues via telephone.
  • Route problems to internal I.M. support staff.
  • Coordinate and manage relationships with vendors and support staff for issue resolution.
  • Administer user access and exit controls.
  • Document and manage problems using the Call Tracking System.
  • Utilize knowledge of Active Directory, Azure AD, DNS, DHCP, Azure VNET, and Networks.
  • Assist in managing business applications on Azure VD/Citrix.
  • Apply ITIL best practices for Incident, Problem, and Change Management.
  • Troubleshoot issues with Citrix, Windows OS, Office applications, and other software.
  • Diagnose complex Windows desktop, network, and security issues.
  • Use ServiceNow for incident management and document resolutions.
  • Apply knowledge in GPO, device drivers, profiles, DHCP, and DNS issues.

Key Skills/Competency

  • Desktop Support
  • Remote Support
  • Windows Troubleshooting
  • Citrix
  • Azure
  • Active Directory
  • Networking
  • ITIL
  • ServiceNow
  • Problem Solving
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How to Get Hired at HCLTech

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experience with desktop support skills.
  • Highlight certifications: Emphasize ITIL and technical qualifications.
  • Research HCLTech: Understand their culture and global client base.
  • Practice technical scenarios: Prepare for troubleshooting questions.
  • Follow-up promptly: Maintain clear communication during the hiring process.

📝 Interview Preparation Advice

Technical Preparation

Review Windows OS troubleshooting techniques.
Brush up on Active Directory and Azure skills.
Practice Citrix and virtualization troubleshooting.
Study basic networking fundamentals and diagnostics.

Behavioral Questions

Describe a challenging client support experience.
Explain how you manage vendor relations.
Tell about troubleshooting under pressure.
Share a time managing incident resolution.

Frequently Asked Questions