IT Client Support
@ HCA Healthcare

Hermitage, TN
$50,000
On Site
Full Time
Posted 24 days ago

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Email Hiring Manager

XXXXXXXXX XXXXXXXXXXX XXXXXXX****** @hcahealthcare.com
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Job Details

Introduction

This Work from Home position requires that you live within 60 miles of an HCA Healthcare Hospital. The candidate will work in a high volume call center providing technical support for all HCA organizations in a 24/7 operational environment.

Key Responsibilities

  • Provide technical support and resolve incident requests.
  • Use support tools and coordinate with staff for issue resolution.
  • Troubleshoot, diagnose, and repair end user systems.
  • Collect information through constructive customer conversations.

Qualifications

  • Experience with call center techniques and tracking tools.
  • Prior support experience with application software.
  • Proficiency with support software tools.
  • Experience with mobile device and Apple product support.
  • Basic desktop and network troubleshooting skills.
  • High speed internet with 60 MB download and 10 MB upload required.
  • CompTIA certification is a plus.

Benefits & Rewards

Parallon offers a comprehensive total rewards package including medical, dental, vision, life and disability, retirement plans, employee stock purchase, education assistance, and additional perks that support your overall wellbeing.

About Parallon and HCA Healthcare

Parallon provides full-service revenue cycle management and related solutions for HCA Healthcare's extensive network, impacting nearly 1,000 hospitals and 3,000 physician practices. Join an organization where your contribution helps raise the bar in patient care.

Key skills/competency

  • Technical Support
  • Call Center
  • Troubleshooting
  • Incident Resolution
  • Customer Service
  • Application Support
  • Network Troubleshooting
  • Healthcare IT
  • CompTIA
  • Remote Work
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How to Get Hired at HCA Healthcare

🎯 Tips for Getting Hired

  • Customize Resume: Tailor skills and experience to IT support.
  • Highlight Call Center Experience: Emphasize high volume support background.
  • Use Keywords: Incorporate technical and troubleshooting terms.
  • Prepare for Interviews: Review common IT support scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review IT support troubleshooting guides.
Practice call center incident simulations.
Refresh network and desktop troubleshooting skills.
Study healthcare IT support protocols.

Behavioral Questions

Describe a time you handled high call volume.
Explain customer communication under stress.
Discuss prioritizing concurrent support requests.
Share teamwork experiences in remote settings.

Frequently Asked Questions