Community Manager

About The Position

Community Managers play a critical role in the successful operations of Hazelview Properties' apartment complexes and overall success. This role is primarily responsible for the day-to-day operations of an assigned portfolio of buildings (at least 300-400 units), including leasing, building operations, and capital projects. Community Managers are confident leaders, possessing excellent communication skills with the ability to evaluate economic trends, profitability, and marketing issues. This role requires the ability to work under pressure, handle varied emergency situations, and troubleshoot operational and management problems unique to an assigned area.

Key Responsibilities

Customer Service:

• Ensure that a superior level of co-operation, service, and support is provided to residents.
• Confirm resident issues and service requests are promptly addressed.
• Ensure building standards are maintained to a high level, and that site-level staff are performing duties in a professional manner.
• Train site-level staff on Hazelview’s standards of Customer Service.

Leasing

• Demonstrate excellent sales/leasing skills by minimizing vacancy (maintaining 100% occupancy).
• Show suites and process resident applications and lease agreements with regular reporting to the Regional Office.
• Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents.
• Assist in the implementation of marketing initiatives and related leasing functions.

Operations

• Manage assigned portfolio of buildings to improve efficiency and reduce operating costs.
• Conduct inspection of grounds, facilities, and equipment to determine if repairs or preventative maintenance is required on a weekly/daily basis to monitor performance.
• Discuss possible renovations or improvements with Regional Manager or Property Manager.
• Ensure apartment complex is maintained and cleaned in accordance with company standards.
• Obtain quotes or bids from contractors for repairs, renovations, and maintenance.
• Supervise contractor work to ensure it has been completed and review invoices.
• Responsible for ensuring that day-to-day operations of the building are carried out (general maintenance and cleaning).
• Ability to coordinate after-hours’ emergencies as required.
• Working knowledge of legislation pertaining to the Residential Tenancy Act.
• Ability to represent company at Landlord Tenant Board hearings.

Management

• Directly manage on-site Team Members including: Building Managers, Assistant Building Managers, Maintenance Associate, and Cleaners.
• Responsible for planning, assigning, and directing work.
• Assist in training on-site Team Members (Building Managers, Assistant Building Managers, Maintenance Associates, and Cleaners) with operational procedures.
• Analyze and resolve work problems or assist staff in solving work problems.
• Initiate or suggest plans to motivate workers to achieve work goals.

Financial And Budgets

• Responsible for ensuring rent rolls are accurate.
• Review weekly vacancies/availability reports.
• Review and approve resident leases and renewal leases.
• Review rents to ensure they are “at minimum” market value.

Job Requirements

Education & Experience:

• A diploma/degree and/or related experience.
• Approximately 5 years of related real estate experience.
• 1-2 years of supervisory or managerial related experience.
• Exposure to multi-residential or other related industry asset class would be an asset.
• Certified Property Manager designation (CPM) or Accredited Residential Manager (ARM) an asset.
• WHMIS certification would be an asset.
• Experience with Fire Life Safety & Building Inspections would be an asset.
• Knowledge of current laws, legislation, and rights concerning residents would be an asset.
• Knowledge of Building/Property Maintenance.
• Basic knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
• Proficient with use of basic handheld and electrical tools.
• Computer skills (Microsoft Office Suite, Yardi, Email, Internet).
• Flexibility to work on-call on a rotating schedule (evenings & weekends).

Qualifications

• Excellent communication is required. Ability to speak other languages is considered an asset.
• Actively championing diversity and inclusion.
• A commitment to "Best in Class" Customer Service.
• A professional demeanor with strong communication skills.
• A demonstrated high degree of integrity, discretion, and confidentiality.
• Ability to accurately listen, understand, and respond to issues appropriately.
• Ability to work and act independently using good judgment.
• Ability to remain calm and focused in high-pressure situations.
• Self-motivated individual who is proactive, takes initiative, is goal and results oriented, and works independently without a lot of direction.
• Superior organizational and time management skills to multi-task/prioritize and meet multiple deadlines.
• Flexible with a "can-do" and "no task is too big or small" attitude.
• Superior attention to detail and accuracy with excellent follow-up skills.
• Excellent problem-solving capabilities.
• Actively championing diversity, equity, and inclusion to create an environment of belonging.

About The Company

At Hazelview Properties, we believe that apartments are more than bricks and mortar - they are an experience. Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec, and Nova Scotia. Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities, and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.

At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable, and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness. We invest where we see potential, building for now and generations to come.

Vision: “We create value for people and places”.

Our Core Values

• Trust
• Ambition
• Collaboration
• Ownership Mindset
• Having Fun

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability

Key skills/competency

• Customer Service Excellence
• Leasing & Sales
• Property Operations Management
• Team Leadership & Development
• Budgeting & Financial Management
• Residential Tenancy Act
• Contractor Supervision
• Yardi Software
• Problem Solving
• Capital Project Oversight