System Analyst / Technical Writer
Haystack
Job Overview
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Job Description
Overview
We're collaborating with a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. This exciting opportunity is for a System Analyst / Technical Writer.
Are you a natural problem-solver with a knack for technical communication and a passion for supporting critical government initiatives? Join our dynamic team, where you'll leverage your analytical and technical writing skills to enhance application development environments and ensure seamless user experiences for web-based applications.
The Role
- Provide exceptional user support and customer service for supported computer applications and platforms.
- Develop clear and concise system requirements, user guides, manuals, and reports.
- Troubleshoot and resolve technical issues for end-users, ensuring efficient application performance.
- Interface with internal teams and federal points of contact to drive problem resolution and investigate application status.
- Manage day-to-day efforts of an escalated service desk team, utilizing ticketing systems like ServiceNow.
What You'll Need
- 2+ years of related experience in a System Analyst or Technical Writer role.
- Excellent written and oral communication skills, with a proven ability to create clear and comprehensive documentation.
- Experience with Service Desk ticketing systems (ServiceNow preferred) for efficient issue tracking and resolution.
- A strong history of working with large enterprise-level applications and a track record of delivery in fast-paced environments.
- US Citizenship and ability to obtain and maintain an Agency specific Public Trust clearance.
What's On Offer
- Competitive salary range of $66,300 - $89,700, based on experience and location.
- Comprehensive benefits package including medical, dental, vision, 401(k) with company match, and various paid time off options.
- Opportunity to work remotely and contribute to critical projects for U.S. government agencies.
- A supportive environment that encourages work/life balance with full flex work weeks where possible.
Key skills/competency
- Technical Writing
- System Analysis
- User Support
- ServiceNow
- Documentation
- Troubleshooting
- Application Development Support
- Government Contracts
- Enterprise Applications
- Clearance Eligibility
How to Get Hired at Haystack
- Research Haystack's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight technical writing, system analysis, and ServiceNow experience for Haystack.
- Showcase government experience: Emphasize any experience with U.S. government agencies or public trust clearance processes.
- Prepare for technical questions: Be ready to discuss documentation methodologies and troubleshooting strategies during your interview.
- Highlight communication skills: Practice articulating complex technical concepts clearly, both written and verbally, for a System Analyst / Technical Writer role.
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