9 days ago
Service Desk Help Desk Specialist
Haystack
Hybrid
Full Time
$95,000
Hybrid
Job Overview
Job TitleService Desk Help Desk Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$95,000
LocationHybrid
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Job Description
Service Desk Help Desk Specialist at ABB
Join ABB, a global leader in technology, as a Service Desk Help Desk Specialist. This exciting remote role, facilitated by Haystack, involves providing crucial technical support and solving complex problems to ensure customer satisfaction. You'll grow your expertise while contributing to critical power solutions, working within a 24/7 on-call rotation and with potential for travel.
The Role and Responsibilities
- Provide technical support and problem-solving via remote or on-site service.
- Execute technical support across various service categories, including installation and commissioning.
- Manage customer relationships and maintain regular contact with key clients.
- Create and modify documentation like procedures and methods for business/customer needs.
- Participate in a 24/7 on-call rotation for after-hours technical support.
- Travel up to 20% for site escalations and training opportunities.
What We're Looking For
- Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years of experience servicing critical power equipment OR
- Associate's Degree in Electrical Engineering Technology with 3+ years' experience servicing critical power equipment OR
- 5+ years equivalent work/military experience servicing critical power equipment (UPS, STS, PDU, etc.).
- Strong communication skills to interact with customers and internal teams.
- Ability to provide technical consulting on service solutions to management and customers.
- Candidates must have work authorization for ABB in the US.
What ABB Offers
- Comprehensive health, life, and disability benefits.
- Retirement plans, including an Employee Stock Acquisition Plan (ESAP).
- Generous paid holidays and vacation based on years of service.
- Opportunities for professional development and training.
Key skills/competency
- Technical Support
- Help Desk
- Critical Power Equipment
- UPS
- STS
- PDU
- Problem Solving
- Customer Service
- Documentation
- On-call Support
How to Get Hired at Haystack
- Research ABB's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight experience with critical power equipment, technical support, and customer service for the Service Desk Help Desk Specialist role.
- Prepare for technical questions: Review knowledge of UPS, STS, PDU, and troubleshooting methodologies for critical power solutions.
- Showcase communication skills: Practice explaining complex technical issues clearly for customer interaction scenarios.
- Demonstrate commitment to learning: Emphasize any continuous professional development in electrical engineering technology or related fields.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What specific critical power equipment experience is essential for the Service Desk Help Desk Specialist role at ABB?
02Does the Service Desk Help Desk Specialist role at ABB involve a significant travel component?
03How does the on-call rotation work for a Service Desk Help Desk Specialist at ABB?
04What educational backgrounds are preferred for the Service Desk Help Desk Specialist position at ABB?
05What kind of documentation responsibilities will the Service Desk Help Desk Specialist have at ABB?
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