Data Analyst

We're hiring on behalf of a Haystack partner!

The Role

• Support, maintain, and enhance data, reporting, and analytics capabilities for enterprise contact center platforms, with a focus on specific tools.

• Serve as a key technical resource for reporting issues, data quality initiatives, and performance analytics.

• Translate stakeholder requirements into scalable reporting solutions.

• Drive incident resolution, perform root cause analysis, and continuously improve reporting frameworks and data pipelines.

• Lead configuration, installation, and support of network/telephony hardware, software, and VoIP systems.

• Manage ACD reporting, ACD call flow, vendor relationships, and complex projects.

What You'll Need

• Minimum four (4) years of experience in network/telephony system and user support.

• Minimum two (2) years in a leadership role working with IT or operational teams.

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven ability to analyze and prioritize incoming requests and alerts.

• Experience providing first, second, and third-level support for complex technical issues.

• Ability to contribute to and maintain a knowledge repository for technical support.

What's On Offer

• Competitive annual salary.

• Opportunity to work on enterprise-level contact center solutions.

• Role involves complex problem-solving and continuous improvement initiatives.

• Mentorship opportunities and contribution to technical knowledge bases.

Apply via Haystack today!