AI Technical Account Manager
Hatch
Job Overview
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Job Description
AI Technical Account Manager at Hatch
We’re looking for a passionate and proactive AI Technical Account Manager to join our growing team at Hatch. You’ll be responsible for delivering AI agents end to end -from discovery and configuration through launch and iteration- helping customers succeed on Hatch’s AI platform. You’ll work closely with high-value customers and internal teams to translate complex requirements into clear agent behaviors, workflows, and configurations, ensuring what we ship actually solves real problems. This role is hands-on: you’ll be deeply involved in agent setup, testing, tuning, and launch readiness, while feeding concrete learnings back into Product. This is a high-ownership, cross-functional role at the heart of Hatch’s customer journey. We’re looking for someone who thrives in ambiguity, takes pride in delivery, and enjoys turning messy customer problems into reliable, scalable AI solutions.
What You’ll Do
- Own the end-to-end delivery of AI agents, from scoping and requirements through launch, validation, and iteration.
- Define agent workflows, prompts, and behaviors that meet real customer needs and operate reliably in production.
- Work hands-on in agent configuration, testing, and tuning to ensure quality before and after launch.
- Lead delivery-focused customer engagements, including discovery, solution walkthroughs, and launch readiness.
- Monitor live agent performance and customer feedback, driving fast, pragmatic improvements.
- Obsess over business KPIs, ensuring agents drive measurable impact across customer outcomes, efficiency, and ROI.
- Eager to contribute to our knowledge base with new processes, playbooks and best practices.
What We’re Looking For
- 2–5+ years of experience in solutions delivery, customer success, consulting, or a hands-on product execution role.
- Experience in the home services industry highly desirable.
- Strong ownership mindset with a bias toward action and follow-through.
- Experience working with AI-powered systems, including prompts, workflows, or automation tools.
- Ability to break down ambiguous customer problems into clear, executable requirements.
- Strong communication skills with both technical and non-technical stakeholders.
- Comfort operating in fast-paced environments with evolving requirements.
- Background in B2B SaaS or platform products.
What We Offer
- Competitive salary
- Remote (Eastern or Central Time Zone required) OR Hybrid work environment (3 days/week in our NYC office)
- Medical, dental, and vision benefits
- 401(k) plan + Match
- Flexible PTO
- Opportunity to build at the ground floor of a high-growth, mission-driven company
Key skills/competency
- AI Agent Delivery
- Solutions Engineering
- Customer Success
- Prompt Engineering
- Automation Tools
- B2B SaaS
- Customer Engagement
- KPI Optimization
- Technical Acumen
- Problem Solving
How to Get Hired at Hatch
- Research Hatch's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight your experience in AI, solutions delivery, customer success, and B2B SaaS for Hatch.
- Showcase AI project experience: Detail your work with prompts, workflows, and automation tools, emphasizing practical application.
- Prepare for problem-solving scenarios: Demonstrate your ability to break down ambiguous customer problems into clear, executable requirements during interviews.
- Emphasize customer impact: Quantify how your past roles have driven measurable outcomes for customers, efficiency, and ROI.
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