Technical Consultant
Harris Computer
Job Overview
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Job Description
About the Role: Technical Consultant at Harris Computer
SmartWorks, a division of Harris Computer, is actively seeking a highly motivated Technical Consultant who possesses a strong blend of business acumen, robust technical skills, and excellent interpersonal abilities. In this dynamic role, you will be a pivotal link, engaging directly with our valued customers, collaborating closely with development teams, and interfacing with third-party software vendors. Your responsibilities will span gathering and documenting critical requirements, orchestrating application deployments, and delivering comprehensive implementation support and training.
Work Arrangement & Travel
This Technical Consultant position offers significant flexibility, being available remotely across both Canada and the US. While the role primarily supports remote work, you also have the option to work from our corporate headquarters located in Ottawa, Ontario. Expect to travel approximately 30% of the year throughout North America (Canada and the US), when it is safe and appropriate to do so. A valid passport/visa will be required for travel.
Key Responsibilities & Impact
- Gather requirements, design, and implement solutions using SmartWorks’ cutting-edge application suite.
- Integrate SmartWorks’ application suite seamlessly with various third-party software interfaces.
- Develop and meticulously maintain project documentation, standard operating procedures, and other essential documentation.
- Lead or actively assist in training sessions for SmartWorks’ customers, ensuring successful adoption and providing expert implementation support.
- Act as a crucial liaison, fostering effective communication between SmartWorks, customers, third-party vendors, and industry consultants.
- Cultivate a deep understanding of Smart Metering infrastructure and best practices for analyzing corresponding data.
- Provide the Project Manager with timely and regular updates on project progress, identified issues, proposed resolutions, and notable successes.
What We Are Looking For
To succeed as a Technical Consultant, we require:
- A college diploma or university degree in a relevant technical field, such as Electric or Computer Engineering, or Computer Science.
- A strong command of SQL and proficiency with one or more Enterprise Database Software solutions (e.g., SQL Server, Oracle).
- Comfort and experience working effectively in both Linux and Windows environments.
- The ability and willingness to travel within North America up to 30% of the time.
- Previous professional experience within the Utilities industry.
Skills That Will Make You Stand Out
- 3+ years of valuable work experience specifically in software implementation.
- A strong working knowledge of object-oriented design principles (e.g., C/C++ or Java).
- Prior experience in effectively training customers and producing clear, concise technical documents.
What Harris Computer Can Offer You
- 3 weeks of vacation and 5 personal days to ensure work-life balance.
- Comprehensive Medical, Dental, and Vision benefits, active from your very first day of employment.
- Employee stock ownership and competitive RRSP/401k matching programs.
- Lifestyle rewards designed to enhance your well-being.
- The flexibility of remote work, alongside other attractive benefits.
About SmartWorks (a division of Harris Utilities)
SmartWorks empowers the Smart Grid for utility companies and their customers. For over 40 years, Harris Utilities has served the North American and Caribbean utility industry. SmartWorks' solutions, including MeterSense Meter Data Management (MDM) and SmartWorks Compass Data Analytics, are crucial for intelligently processing vast data from Advanced Metering Infrastructure (AMI). Their SmartWorks BizConnect portal further enhances customer engagement for commercial and industrial clients.
About Harris Computer
Harris Computer is a leading provider of mission-critical software to the North American public sector, operating as a wholly-owned subsidiary of Constellation Software Inc. (CSI, TSX: CSU). Harris's success stems from strategic investments in proprietary software, market expertise, and the acquisition of complementary businesses. The company is committed to continued growth through reinvestment in both its people and products, as well as further business acquisitions.
Key skills/competency
- Technical Consulting
- Software Implementation
- SQL & Enterprise Databases
- Linux & Windows
- Requirements Gathering
- Customer Training
- Project Documentation
- Utilities Industry Knowledge
- Smart Metering
- Object-Oriented Design
How to Get Hired at Harris Computer
- Research Harris Computer's mission: Understand their commitment to mission-critical software in the public sector and their growth strategy via acquisitions.
- Tailor your resume for consulting: Highlight software implementation experience, SQL proficiency, and customer-facing roles relevant to a Technical Consultant.
- Showcase utility industry knowledge: Emphasize any experience with smart metering, MDM, or AMI, critical for SmartWorks' solutions.
- Prepare for technical scenarios: Practice discussing database skills (SQL, Oracle, SQL Server) and comfort with Linux/Windows environments.
- Demonstrate client communication skills: Be ready to provide examples of requirements gathering, training delivery, and liaison roles with customers and vendors.
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