Technical Consultant

About the Role: Technical Consultant at Harris Computer

SmartWorks is actively seeking a highly skilled and driven Technical Consultant who possesses a strong balance of business acumen, robust technical capabilities, and excellent interpersonal skills. In this role, the Technical Consultant will serve as a key liaison, engaging directly with our valued customers, internal development teams, and external third-party software vendors. Key responsibilities include gathering and meticulously documenting requirements, deploying complex applications, and providing essential implementation support and comprehensive training.

As a Technical Consultant, you will have the opportunity to travel throughout North America approximately 30% of the year, when it is deemed safe and appropriate. When not traveling across Canada and the US, you will benefit from our flexible remote culture, allowing you to work comfortably from home. Alternatively, you are welcome to work out of our corporate headquarters located in Ottawa, Ontario. This position is available remotely within both Canada and the US and requires up to 30% travel within North America, necessitating a valid passport or visa.

Your Impact as a Technical Consultant:

• Gather requirements, design, and implement solutions using SmartWork’s application suite.
• Integrate SmartWork’s application suite with various 3rd party software interfaces.
• Develop and maintain comprehensive project documentation, standard operating procedures, and other necessary documentation.
• Lead or assist in conducting training sessions with SmartWork’s customers and provide critical implementation support.
• Act as a primary liaison between SmartWorks, customers, 3rd party vendors, and industry consultants.
• Cultivate a deep knowledge of Smart Metering infrastructure and best practices for analyzing corresponding data.
• Provide the Project Manager with consistent updates on progress, emerging issues, proposed resolutions, and successes.

What We're Looking For:

• A college diploma or university degree in a related technical field, such as Electric or Computer Engineering, or Computer Science.
• A strong grasp of SQL and proficiency with one or more Enterprise Database Software systems like SQL Server or Oracle.
• Comfortable working proficiently in both Linux and Windows operating environments.
• The ability to travel in North America up to 30% of the time, requiring a valid passport/visa.
• Previous experience within the Utilities industry.

What Would Make You Stand Out:

• 3+ years of relevant work experience in software implementation.
• Strong working knowledge of object-oriented design principles (C/C++ or Java).
• Previous experience in training customers and producing high-quality technical documents.

What We Can Offer You:

• 3 weeks of vacation and 5 personal days annually.
• Comprehensive Medical, Dental, and Vision benefits, effective from your first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards.
• Opportunities for remote work and more!

About SmartWorks (a division of Harris Utilities):

SmartWorks, a division of Harris Utilities, is a software company with over 40 years of service to the utility industry across North America and the Caribbean. Our mission is to unlock the full value of the Smart Grid for both utility companies and their customers by delivering best-in-class products and services within the utility sector. Our MeterSense Meter Data Management (MDM) and SmartWorks Compass Data Analytics software solutions are vital components for enabling the smart grid, intelligently processing and analyzing the vast quantities of data generated by Advanced Metering Infrastructure (AMI). Additionally, our SmartWorks BizConnect consumer engagement portal provides sophisticated functionality, helping utilities effectively demonstrate the value of their smart grid investments to commercial and industrial customers.

About Harris Computer:

Harris Computer is a leading provider of mission-critical software to the public sector throughout North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the foundational cornerstone for CSI’s strategic investments in utility, local government, school districts, public safety, and healthcare software verticals. Our success is driven by continuous investments in our proprietary software and deep market expertise. This dedicated focus, combined with our strategy of acquiring businesses that complement and enhance our existing offerings, has been pivotal to our growth. Harris Computer remains committed to sustained growth through ongoing reinvestment—both in our talented people and innovative products, as well as through strategic acquisitions of new businesses.

Key skills/competency:

• Technical Consulting
• Software Implementation
• SQL Database Management
• Enterprise Databases
• Linux Operating System
• Windows Operating System
• Utilities Industry Knowledge
• Requirements Gathering
• Customer Training
• Project Documentation