Expert Site Reliability Engineer
Harris Computer · Colorado, United States
- On site
- Full-time
- $102,500 / year
- Colorado, United States
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Job highlights
- Ensure healthcare platform reliability and scalability.
- Lead incident response and root cause analysis.
- Develop proactive monitoring and automation strategies.
- Collaborate with engineering and cloud teams.
- Impact patient care through technology empowerment.
About the role
Site Reliability Engineer (SRE) - Remote
Overview
As a Site Reliability Engineer (SRE) at Altera, you will be responsible for ensuring the reliability, scalability, and performance of our hosted healthcare platforms. This role blends software and systems engineering to enhance service availability, automate operations, and improve the customer experience. You will act as a technical leader in monitoring, troubleshooting, incident response, and continuous improvement across our cloud and hybrid environments.
Key Responsibilities
- Maintain and improve the reliability, availability, and performance of our production environments.
- Lead the investigation and resolution of complex application, database, and infrastructure issues.
- Participate in incident management, conduct root cause analysis (RCA), and contribute to post-incident reviews to prevent future occurrences.
- Define and measure Service Level Indicators (SLIs) and Objectives (SLOs) to meet our service commitments.
- Develop proactive monitoring and alerting strategies to identify and resolve issues before they impact customers.
- Automate operational tasks using scripting and Infrastructure-as-Code (IaC) to improve efficiency.
- Partner with engineering and cloud teams to refine deployment, monitoring, and support processes.
- Provide technical leadership during major incidents and act as a key escalation point for critical issues.
Qualifications
Experience:
- 7+ years of experience supporting enterprise applications, infrastructure, or cloud environments.
Monitoring & Observability:
- Strong experience with APM tools such as LogicMonitor, AppDynamics, Azure Monitor, SentryOne, Dynatrace, Datadog, or New Relic.
Microsoft Stack:
- Deep knowledge of Windows Server administration, IIS, .NET applications, Windows Clustering, MSMQ, Event Logs, and PerfMon.
Database Skills:
- Strong SQL Server experience, including performance tuning, query optimization, blocking analysis, and Always On Availability Groups.
Cloud & Networking:
- Experience with Azure cloud environments and a solid understanding of networking fundamentals (DNS, TCP/IP, load balancing, firewalls).
ITSM & ITIL:
- Familiarity with ServiceNow (or other ITSM platforms) and ITIL principles.
Preferred Skills
- Scripting with PowerShell, Python, or similar languages.
- Infrastructure as Code (Terraform, ARM Templates, Bicep).
- CI/CD pipelines and deployment automation (Azure DevOps, GitHub Actions).
- Experience with Kubernetes and containerized workloads.
- Experience implementing SLOs, SLIs, and Error Budgets.
- Experience in a healthcare technology or patient care environment.
Education
Bachelor's Degree in Computer Science, Information Technology, or Engineering is preferred; equivalent professional experience will be considered.
Working Arrangements
- This is a remote position open to candidates within the United States.
- You will participate in an on-call rotation to support our 24x7 healthcare environment.
- Occasional after-hours work is required for activations, upgrades, and major incidents.
Travel
Travel is not a requirement for this role.
Salary Range
$95,000-$110,000
Why Altera?
At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.
Key skills/competency
- Site Reliability Engineering
- Cloud Computing
- System Administration
- Database Management
- Networking
- Monitoring & Alerting
- Automation
- Incident Management
- Troubleshooting
- Scripting
Skills & topics
- Site Reliability Engineer
- SRE
- Cloud Engineer
- Systems Engineer
- DevOps
- Azure
- SQL Server
- Windows Server
- Datadog
- PowerShell
How to get hired
- Tailor your resume: Highlight 7+ years of experience in enterprise applications, cloud environments, and specific tools like Datadog or Azure Monitor.
- Showcase technical skills: Emphasize expertise in Windows Server, SQL Server, Azure, and networking fundamentals.
- Demonstrate automation proficiency: Detail experience with scripting (PowerShell, Python) and Infrastructure-as-Code (Terraform).
- Prepare for technical interviews: Be ready to discuss complex troubleshooting scenarios, monitoring strategies, and incident response.
- Understand the mission: Articulate how your skills contribute to improving patient care in the healthcare technology sector.
Technical preparation
Master Windows Server administration and IIS.,Practice SQL Server performance tuning.,Build Azure infrastructure with IaC.,Implement monitoring with Datadog/LogicMonitor.
Behavioral questions
Describe a complex system issue you resolved.,How do you prioritize incident response?,How do you define and measure SLOs?,How do you collaborate with development teams?
Frequently asked questions
- What are the key technical skills required for the Site Reliability Engineer role at Altera Digital Health?
- The Site Reliability Engineer role at Altera Digital Health requires a strong background in supporting enterprise applications, infrastructure, or cloud environments, with at least 7 years of experience. Key technical skills include proficiency with APM tools (LogicMonitor, Datadog, etc.), deep knowledge of the Microsoft Stack (Windows Server, IIS, .NET), strong SQL Server experience for performance tuning and analysis, and familiarity with Azure cloud environments and networking fundamentals. Experience with ITSM platforms like ServiceNow and ITIL principles is also expected.
- Is the Site Reliability Engineer position at Altera Digital Health remote or on-site?
- The Site Reliability Engineer position at Altera Digital Health is a fully remote role, open to candidates located within the United States. While remote, you will be part of an on-call rotation to support their 24x7 healthcare environment, which may require occasional after-hours work.
- What kind of impact can a Site Reliability Engineer have at Altera Digital Health?
- As a Site Reliability Engineer at Altera Digital Health, you will have a profound impact on patient lives by empowering healthcare providers to deliver superior care. Your work in ensuring the reliability, scalability, and performance of their healthcare platforms directly contributes to the quality and efficiency of patient care.
- What are the preferred qualifications for the Site Reliability Engineer role?
- Preferred qualifications for the Site Reliability Engineer role at Altera Digital Health include scripting experience with PowerShell or Python, familiarity with Infrastructure as Code tools like Terraform, experience with CI/CD pipelines (Azure DevOps, GitHub Actions), knowledge of Kubernetes and containerized workloads, experience implementing SLOs/SLIs, and prior experience in the healthcare technology sector.
- What is the salary range for the Site Reliability Engineer position at Altera?
- The salary range for the Site Reliability Engineer position at Altera is between $95,000 and $110,000 annually. The final offer will be determined based on factors such as internal equity, market data, and the candidate's skills, experience, and qualifications.