Expert Site Reliability Engineer
Harris Computer · Michigan, United States
- On site
- Full-time
- $102,500 / year
- Michigan, United States
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Job highlights
- Ensure reliability of healthcare platforms.
- Lead complex issue resolution.
- Automate operational tasks efficiently.
- Develop proactive monitoring strategies.
- Impact patient lives through technology.
About the role
Site Reliability Engineer (SRE) - Remote
Overview
As a Site Reliability Engineer (SRE) at Altera, you will be responsible for ensuring the reliability, scalability, and performance of our hosted healthcare platforms. This role blends software and systems engineering to enhance service availability, automate operations, and improve the customer experience. You will act as a technical leader in monitoring, troubleshooting, incident response, and continuous improvement across our cloud and hybrid environments.
Key Responsibilities
- Maintain and improve the reliability, availability, and performance of our production environments.
- Lead the investigation and resolution of complex application, database, and infrastructure issues.
- Participate in incident management, conduct root cause analysis (RCA), and contribute to post-incident reviews to prevent future occurrences.
- Define and measure Service Level Indicators (SLIs) and Objectives (SLOs) to meet our service commitments.
- Develop proactive monitoring and alerting strategies to identify and resolve issues before they impact customers.
- Automate operational tasks using scripting and Infrastructure-as-Code (IaC) to improve efficiency.
- Partner with engineering and cloud teams to refine deployment, monitoring, and support processes.
- Provide technical leadership during major incidents and act as a key escalation point for critical issues.
Qualifications
Experience:
- 7+ years of experience supporting enterprise applications, infrastructure, or cloud environments.
- Monitoring & Observability: Strong experience with APM tools such as LogicMonitor, AppDynamics, Azure Monitor, SentryOne, Dynatrace, Datadog, or New Relic.
- Microsoft Stack: Deep knowledge of Windows Server administration, IIS, .NET applications, Windows Clustering, MSMQ, Event Logs, and PerfMon.
- Database Skills: Strong SQL Server experience, including performance tuning, query optimization, blocking analysis, and Always On Availability Groups.
- Cloud & Networking: Experience with Azure cloud environments and a solid understanding of networking fundamentals (DNS, TCP/IP, load balancing, firewalls).
- ITSM & ITIL: Familiarity with ServiceNow (or other ITSM platforms) and ITIL principles.
Preferred Skills
- Scripting with PowerShell, Python, or similar languages.
- Infrastructure as Code (Terraform, ARM Templates, Bicep).
- CI/CD pipelines and deployment automation (Azure DevOps, GitHub Actions).
- Experience with Kubernetes and containerized workloads.
- Experience implementing SLOs, SLIs, and Error Budgets.
- Experience in a healthcare technology or patient care environment.
Education
Bachelor's Degree in Computer Science, Information Technology, or Engineering is preferred; equivalent professional experience will be considered.
Working Arrangements
- This is a remote position open to candidates within the United States.
- You will participate in an on-call rotation to support our 24x7 healthcare environment.
- Occasional after-hours work is required for activations, upgrades, and major incidents.
Travel
Travel is not a requirement for this role.
Salary Range
$95,000-$110,000
Why Altera?
At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.
Key skills/competency
- Site Reliability Engineering
- Cloud Computing (Azure)
- System Administration (Windows Server)
- Database Management (SQL Server)
- Monitoring and Alerting
- Scripting (PowerShell, Python)
- Infrastructure as Code (IaC)
- Incident Management
- ITIL Principles
- Networking Fundamentals
Skills & topics
- Site Reliability Engineer
- SRE
- Cloud Engineer
- Systems Engineer
- DevOps
- Azure
- Windows Server
- SQL Server
- Monitoring
- Automation
- PowerShell
- Python
- IaC
- Healthcare IT
- Remote
How to get hired
- Tailor your resume: Highlight 7+ years of SRE experience, Microsoft stack, and Azure cloud skills.
- Showcase technical expertise: Emphasize experience with APM tools, SQL Server, and ITSM/ITIL.
- Demonstrate automation skills: Detail experience with scripting (PowerShell, Python) and IaC.
- Prepare for interviews: Be ready to discuss incident response, root cause analysis, and SLOs.
- Express interest in healthcare: Mention any experience in healthcare technology.
Technical preparation
Master Windows Server administration and IIS.,Tune SQL Server queries and analyze blocking.,Practice Azure cloud configurations and networking.,Build automation scripts with PowerShell/Python.
Behavioral questions
Describe a critical incident you resolved.,How do you define and measure SLOs?,Share an example of operational task automation.,How do you collaborate with engineering teams?
Frequently asked questions
- What is the salary range for the Site Reliability Engineer role at Altera?
- The salary range for the Site Reliability Engineer position at Altera is between $95,000 and $110,000 annually. This range can vary based on experience, skills, and other factors.
- Is the Site Reliability Engineer position at Altera remote?
- Yes, the Site Reliability Engineer position at Altera is a remote role open to candidates within the United States.
- What are the primary responsibilities of a Site Reliability Engineer at Altera?
- The primary responsibilities include ensuring the reliability, scalability, and performance of hosted healthcare platforms, leading issue resolution, automating operations, and developing monitoring strategies.
- What technical skills are essential for the Site Reliability Engineer role?
- Essential technical skills include 7+ years of experience with enterprise applications/infrastructure, strong APM tool experience (LogicMonitor, Datadog, etc.), deep Windows Server administration, SQL Server expertise, and Azure cloud experience.
- Does Altera require on-call support for the Site Reliability Engineer role?
- Yes, you will be required to participate in an on-call rotation to support Altera's 24x7 healthcare environment.
- What is the educational requirement for the Site Reliability Engineer position?
- A Bachelor's Degree in Computer Science, Information Technology, or Engineering is preferred. However, equivalent professional experience will also be considered.
- What preferred skills are beneficial for the Site Reliability Engineer role at Altera?
- Preferred skills include scripting with PowerShell or Python, Infrastructure as Code (Terraform), CI/CD experience, Kubernetes knowledge, and experience in healthcare technology.
- How does Altera emphasize impact in the Site Reliability Engineer role?
- The Site Reliability Engineer role at Altera has a profound impact on patients by empowering healthcare providers to deliver superior care through reliable and high-performing technology.