Expert Site Reliability Engineer
Harris Computer · Pennsylvania, United States
- On site
- Full-time
- $102,500 / year
- Pennsylvania, United States
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Job highlights
- Ensure healthcare platform reliability and scalability.
- Resolve complex application, database, and infrastructure issues.
- Automate operational tasks and improve efficiency.
- Develop proactive monitoring and alerting strategies.
- Provide technical leadership in a remote U.S. environment.
About the role
Site Reliability Engineer (SRE) - Remote
Overview
As a Site Reliability Engineer (SRE) at Altera, you will be responsible for ensuring the reliability, scalability, and performance of our hosted healthcare platforms. This role blends software and systems engineering to enhance service availability, automate operations, and improve the customer experience. You will act as a technical leader in monitoring, troubleshooting, incident response, and continuous improvement across our cloud and hybrid environments.
Key Responsibilities
- Maintain and improve the reliability, availability, and performance of our production environments.
- Lead the investigation and resolution of complex application, database, and infrastructure issues.
- Participate in incident management, conduct root cause analysis (RCA), and contribute to post-incident reviews to prevent future occurrences.
- Define and measure Service Level Indicators (SLIs) and Objectives (SLOs) to meet our service commitments.
- Develop proactive monitoring and alerting strategies to identify and resolve issues before they impact customers.
- Automate operational tasks using scripting and Infrastructure-as-Code (IaC) to improve efficiency.
- Partner with engineering and cloud teams to refine deployment, monitoring, and support processes.
- Provide technical leadership during major incidents and act as a key escalation point for critical issues.
Qualifications
Experience
- 7+ years of experience supporting enterprise applications, infrastructure, or cloud environments.
Monitoring & Observability
- Strong experience with APM tools such as LogicMonitor, AppDynamics, Azure Monitor, SentryOne, Dynatrace, Datadog, or New Relic.
Microsoft Stack
- Deep knowledge of Windows Server administration, IIS, .NET applications, Windows Clustering, MSMQ, Event Logs, and PerfMon.
Database Skills
- Strong SQL Server experience, including performance tuning, query optimization, blocking analysis, and Always On Availability Groups.
Cloud & Networking
- Experience with Azure cloud environments and a solid understanding of networking fundamentals (DNS, TCP/IP, load balancing, firewalls).
ITSM & ITIL
- Familiarity with ServiceNow (or other ITSM platforms) and ITIL principles.
Preferred Skills
- Scripting with PowerShell, Python, or similar languages.
- Infrastructure as Code (Terraform, ARM Templates, Bicep).
- CI/CD pipelines and deployment automation (Azure DevOps, GitHub Actions).
- Experience with Kubernetes and containerized workloads.
- Experience implementing SLOs, SLIs, and Error Budgets.
- Experience in a healthcare technology or patient care environment.
Education
Bachelor's Degree in Computer Science, Information Technology, or Engineering is preferred; equivalent professional experience will be considered.
Working Arrangements
This is a remote position open to candidates within the United States. You will participate in an on-call rotation to support our 24x7 healthcare environment. Occasional after-hours work is required for activations, upgrades, and major incidents.
Travel
Travel is not a requirement for this role.
Salary Range
$95,000-$110,000
Why Altera?
At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.
Key skills/competency
- Site Reliability Engineering
- Cloud Computing (Azure)
- System Administration (Windows)
- Database Management (SQL Server)
- Networking Fundamentals
- Scripting (PowerShell, Python)
- Infrastructure as Code
- Monitoring and Alerting
- Incident Management
- ITSM/ITIL
Skills & topics
- Site Reliability Engineer
- SRE
- Cloud Engineer
- Systems Engineer
- DevOps
- Azure
- SQL Server
- Windows Server
- Monitoring
- Automation
- Remote
- Healthcare IT
How to get hired
- Tailor your resume: Highlight 7+ years of experience in enterprise applications, cloud, or infrastructure, emphasizing Microsoft stack, SQL Server, and Azure.
- Showcase technical skills: Detail your expertise in APM tools (LogicMonitor, Datadog), scripting (PowerShell, Python), and IaC (Terraform).
- Emphasize problem-solving: Provide examples of leading incident response, RCA, and implementing SLIs/SLOs.
- Address remote work: Confirm your ability to work remotely in the US and participate in on-call rotations.
Technical preparation
Master Azure administration and networking concepts.,Practice advanced SQL Server performance tuning.,Script automation tasks with PowerShell/Python.,Implement IaC using Terraform or ARM templates.
Behavioral questions
Describe a complex incident you resolved.,How do you define and measure reliability?,How do you collaborate with development teams?,Share an example of automating an operational task.
Frequently asked questions
- What is the salary range for the Site Reliability Engineer role at Harris Computer?
- The salary range for the Site Reliability Engineer position at Harris Computer is between $95,000 and $110,000 annually. The final offer will depend on your experience, skills, and other qualifications.
- Is the Site Reliability Engineer position remote or on-site?
- This Site Reliability Engineer position is fully remote and open to candidates located within the United States. While remote, you will be expected to participate in an on-call rotation for 24x7 support.
- What are the key technical skills required for the Site Reliability Engineer role?
- Key technical skills include 7+ years of experience with enterprise applications/infrastructure, strong APM tool experience (LogicMonitor, Datadog, etc.), deep Windows Server and SQL Server knowledge, Azure cloud experience, and networking fundamentals. Scripting with PowerShell/Python and IaC are also highly valued.
- What is the required education for the Site Reliability Engineer position?
- A Bachelor's Degree in Computer Science, Information Technology, or Engineering is preferred for the Site Reliability Engineer role. However, equivalent professional experience will also be considered.
- Does this Site Reliability Engineer role involve on-call duties?
- Yes, this Site Reliability Engineer role requires participation in an on-call rotation to support the 24x7 healthcare environment. Occasional after-hours work may also be necessary for upgrades or major incidents.
- What does Altera Digital Health do?
- Altera Digital Health empowers healthcare providers to deliver superior care through their hosted healthcare platforms. The company aims to profoundly impact patients' lives by improving healthcare delivery.