Strategy and Operations

About HappyRobot

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.

Role Overview

We’re looking for a Strategy & Operations operator to support and scale day-to-day business operations by analyzing data, identifying inefficiencies, and designing more efficient, scalable workflows.

What You’ll Do

• Analyze operational data to identify trends, inefficiencies, and areas for improvement.
• Assist in process optimization, workflow automation, and operational efficiency.
• Support cross-functional teams with data-driven insights and reporting.
• Maintain and update internal dashboards, reports, and documentation.
• Help streamline internal processes across finance, sales, procurement, and customer support.
• Collaborate with teams to improve business operations and efficiency.
• Assist in project management and execution of strategic initiatives.
• Support contract management and procurement workflows, ensuring compliance and efficiency.
• Contribute to go-to-market operations by improving coordination between sales, finance, and legal teams.
• Ensure data accuracy and integrity in operational systems.

Must have

• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Excel/Google Sheets (SQL, Python, or BI tools are a plus).
• Excellent organizational and communication skills.
• Founder Mindset - You're here for a reason and ready to take risks for something unknown.
• Ability to work in a fast-paced, dynamic environment.

Why join us?

• Opportunity to work at a high-growth AI startup, backed by top investors.
• Rapidly growing and backed by top investors including a16z, Y Combinator, and Base10.
• Ownership & Autonomy - Take full ownership of projects and ship fast.
• Comprehensive Benefits - Healthcare, dental, vision coverage.
• Top-Tier Compensation - Competitive salary + equity in a high-growth startup.
• Work With the Best - Join a world-class team of engineers and builders.

Our Operating Principles

• Extreme Ownership: We take full responsibility for our work, outcomes, and team success.
• Craftsmanship: Putting care and intention into every task, striving for excellence.
• Majos: Be friendly & have fun with your coworkers. Always be genuine & honest, but kind.
• Urgency with Focus: Create the highest impact in the shortest amount of time. Move fast, but in the right direction.
• Talent Density and Meritocracy: Hire only people who can raise the average; ‘exceptional performance is the passing grade.’
• First-Principles Thinking: Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch.

Key skills/competency

• Strategy & Operations
• Data Analysis
• Process Optimization
• Workflow Automation
• Business Operations
• Project Management
• Go-to-Market Operations
• Contract Management
• Procurement
• Data Integrity