Multi-Unit Team Leader
@ H&R Block

Rochester, NY
$83,200
On Site
Full Time
Posted 5 days ago

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Job Details

About H&R Block

At H&R Block, we believe in the power of people helping people. Our purpose is to inspire confidence in our clients, associates, and communities. We are on a long-term transformation journey called Block Next focused on innovation, client experience, and sustainable growth.

A Typical Day

As a Multi-Unit Team Leader at a Block Advisors office, you will manage three offices as a front-line leader. Your responsibilities include:

  • Leading and developing associates across multiple offices.
  • Managing office staffing, operations, and logistics.
  • Partnering with the District General Manager to drive growth and community engagement.
  • Conducting performance reviews and handling associate relations.
  • Preparing tax returns upon successful course completion or assessment.

Your Expertise

You will bring proven people management experience, strong decision-making abilities, excellent communication, and proficiency with MS Office. A bachelor’s degree or equivalent experience is required, along with successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course if preparing tax returns.

Why Work for H&R Block

H&R Block invests in employee wellbeing through programs like Medical Coverage, 401(k) Plan, Employee Stock Purchase Plan, and various discounts. Our Connected Culture fosters trust, care, and inclusivity, ensuring that everyone feels they belong.

Compensation & Scheduling

This position starts with a flexible part-time schedule in the fall. From January to April it transitions to full-time, including evenings and weekends, then returns to a reduced schedule from May through December. The pay range is $16.50 to $40.00 per hour with potential for additional incentive compensation.

Key skills/competency

  • People Management
  • Team Leadership
  • Operational Management
  • Growth Strategy
  • Client Experience
  • Performance Review
  • Scheduling
  • Communication
  • MS Office
  • Tax Preparation

How to Get Hired at H&R Block

🎯 Tips for Getting Hired

  • Customize your resume: Highlight multi-unit management experience.
  • Research H&R Block: Understand Block Next strategy and culture.
  • Emphasize leadership: Showcase people development and team coaching skills.
  • Prepare for interviews: Be ready to discuss growth plan execution.

📝 Interview Preparation Advice

Technical Preparation

Review MS Office functionalities.
Study tax software basics.
Practice scheduling and timekeeping tools.
Learn performance review analytics.

Behavioral Questions

Describe a time you led change.
Explain how you handle team conflicts.
Share an example of growth planning.
Discuss managing multiple priorities concurrently.

Frequently Asked Questions