BA Team Leader

@ H&R Block

Overview

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in clients, associates, and communities. This role is integral to our Block Next strategy, emphasizing innovation, client experience, and sustainable growth.

A Typical Day as a BA Team Leader

As a Team Leader at a Block Advisors office, you will lead tax office associates, ensure an outstanding client experience, and drive growth objectives including clients, revenue, and earnings. You will also prepare accurate tax returns as needed after completing the relevant tax course or assessment.

Your Key Responsibilities

• Partner with the District General Manager to develop growth plans.
• Train, coach and support tax office associates.
• Prepare tax returns upon completing the required certifications.
• Assist in recruiting and interviewing potential associates.
• Manage daily operations and resolve client service concerns.

Your Expertise

• 2+ years of tax professional experience.
• Prior experience in customer service, supervisory, or shift leadership roles.
• Strong communication skills and proficiency with MS Office.
• Ability to work independently with flexible scheduling.

Why Work at H&R Block

You will join a culture that values trust, care, and connection. Enjoy comprehensive benefits including health programs, retirement plans, and continuous learning opportunities.

Key skills/competency

• Leadership
• Tax Preparation
• Client Service
• Team Development
• Growth Strategy
• Recruitment
• Analytical Skills
• MS Office
• Communication
• Flexible Scheduling