Sales Ambassador
@ H&M Group

New York, New York, United States
On Site
Part-time
Posted 4 days ago

Your Application Journey

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Email Hiring Manager

XXXXXXXXXX XXXXXXXXXXX XXXXXXX******* @hm.com
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Job Details

Company Description

Founded in 2010 by a small group of creatives, & Other Stories grew from the wish to give women the freedom of expression through one brand. Our design ateliers in Stockholm and Paris bring unique styling destinations to life.

Job Description

As a Sales Ambassador at & Other Stories, you will cultivate a friendly and warm shopping environment by providing organic customer service, detailed product knowledge, efficient operational routines and overall upkeeping. You will help drive sales and maintain a value-driven team environment.

Customer Service

  • Greet and engage customers in conversation.
  • Create an inspiring shopping experience through organic service.
  • Provide detailed product knowledge including fabric types, fits, and trends.
  • Communicate courteously in-person and via phone.

Operations

  • Complete full garment processing from unpacking to steaming.
  • Handle transactions and package purchases per company standards.
  • Replenish departments throughout the day.
  • Maintain shop floor, stockrooms and overall cleanliness.
  • Support campaign setups and execute reductions as per guidelines.
  • Adhere to company values, policies and procedures.

Team Player

  • Collaborate with team members to ensure superior customer service.
  • Maintain cleanliness and adherence to & Other Stories standards.
  • Adapt to changing circumstances and expectations.
  • Assist in training new team members.
  • Provide and receive feedback in an open manner.

Qualifications

  • Flexible schedule including nights and weekends.
  • High School graduate or equivalent preferred.
  • At least 6 months retail or customer service experience preferred.
  • Ability to lift in excess of 20 pounds and perform physical tasks.
  • Comfortable with cash register operations.
  • Strong communication, organizational skills and passion for fashion.

Job Details

This is a non-exempt, hourly part-time position with an hourly rate of $17.50. All your information will be kept confidential as per EEOC guidelines.

Key skills/competency

  • Customer Service
  • Retail Sales
  • Product Knowledge
  • Operations
  • Teamwork
  • Communication
  • Fashion Trends
  • Cash Handling
  • Organizational Skills
  • Adaptability
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How to Get Hired at H&M Group

🎯 Tips for Getting Hired

  • Customize Resume: Tailor your skills to H&M Group requirements.
  • Research Company Culture: Understand & Other Stories values and trends.
  • Highlight Experience: Emphasize retail and customer service background.
  • Prepare for Interviews: Practice responses around product knowledge and operations.

📝 Interview Preparation Advice

Technical Preparation

Practice cash register operations.
Review merchandise processing protocols.
Learn inventory replenishment systems.
Familiarize with store operational guidelines.

Behavioral Questions

Describe a customer service challenge handled.
Explain teamwork in a busy retail environment.
Discuss adaptability in changing store situations.
Share experience managing multiple tasks simultaneously.

Frequently Asked Questions