Sales Advisor - West Towne Mall
@ H&M Group

Madison, Wisconsin, United States
On Site
Part-time
Posted 4 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXX XXXXXXXXX XXXXXXXXX***** @hm.com
Recommended after applying

Job Details

About H&M Group

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion, where self-expression is celebrated. As an H&M colleague, you’re encouraged to be yourself and grow from day one.

About the Role - Sales Advisor

As a Sales Advisor, you will provide excellent customer service, guide shoppers through the store, and actively sell our products using your fashion and product knowledge. You will also be involved in garment refill & care, visual presentation, and maintaining a clean sales floor and back of house.

A Day in the Life

  • Customer Sales & Profit: Welcome customers, drive sales, promote our loyalty app, and support sales targets.
  • Fashion & Trend Awareness: Stay updated on trends and share product insights with customers.
  • Team & Development: Share knowledge, follow procedures, and participate in training sessions.
  • Retail Operations & Visual Execution: Manage garment cycles, operate fitting rooms, and ensure attractive merchandise displays.

Qualifications

You should be passionate about fashion, motivated to deliver an excellent customer experience, and have 1-2+ years of sales or customer service experience in retail or related industries. Ability to lift 20+ pounds, stand for long periods, and work flexible hours including evenings and weekends is required. Basic computer skills are necessary and occasional travel may be part of the role.

Why You’ll Love Working for H&M Group

  • Access to a global talent community and career growth.
  • Employee discounts on H&M Group brands.
  • Inclusive workplace with diverse backgrounds and support for your wellbeing.
  • Comprehensive benefits including health insurance, 401K match, and paid leave.

Key skills/competency

  • Customer Service
  • Sales
  • Fashion Knowledge
  • Retail Operations
  • Visual Merchandising
  • Teamwork
  • Communication
  • Operational Excellence
  • Trend Awareness
  • Adaptability

How to Get Hired at H&M Group

🎯 Tips for Getting Hired

  • Research H&M Group: Understand their mission, culture, and global influence.
  • Customize your resume: Highlight retail and customer service experience.
  • Prepare examples: Share past achievements in sales and teamwork.
  • Practice interviews: Focus on customer interactions and problem-solving.

📝 Interview Preparation Advice

Technical Preparation

Review retail POS systems.
Learn inventory management software.
Understand OMNI-channel tools.
Familiarize with in-store tech systems.

Behavioral Questions

Describe handling difficult customer situations.
Explain teamwork in busy retail settings.
Share an example of proactive problem solving.
Discuss adapting to fast-paced environments.

Frequently Asked Questions