H&M Sales Advisor @ H&M Group
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Job Details
About the Role
As a Sales Advisor at Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through the store, actively selling products, and offering support and guidance. Your fashion and product knowledge will help customers have the best experience.
A Day in the Life
A typical day includes:
- Welcoming and guiding customers both in-store and through OMNI channels.
- Engaging in conversations to provide customer service and promote products.
- Utilizing fashion and product knowledge to share relevant trends and information.
- Supporting sales targets and commercial actions with the store team.
- Maintaining garment refill, care, presentation, and store cleanliness.
General Responsibilities
Additional responsibilities include:
- Promoting the Customer Loyalty App and in-store sustainability initiatives.
- Operating fitting room and checkout areas according to best practices.
- Completing full garment cycles from unpacking to steaming.
- Maintaining attractive merchandise displays and stock levels.
- Assisting with store opening and closing procedures while following H&S guidelines.
Qualifications
Successful candidates are passionate about fashion and customer service, possess sales experience, and are communicative, creative, curious, flexible, decisive, and action-oriented. Experience in fashion, retail, or service industries is essential.
Why You'll Love Working at H&M Group
H&M Group values diversity and inclusivity, offers global career growth opportunities, and provides comprehensive benefits including health insurance, wellness programs, retirement plans, and staff discounts across H&M, COS, & Other Stories, and more.
Additional Information
This is an hourly, non-exempt role with a Sales Associates pay rate of $15.50 per hour. The position may include additional duties at the company’s discretion. Reasonable accommodations are provided for applicants with disabilities.
Key skills/competency
- Customer Service
- Sales
- Fashion Knowledge
- Communication
- Teamwork
- Retail Operations
- Visual Merchandising
- Product Knowledge
- Operational Efficiency
- Adaptability
How to Get Hired at H&M Group
🎯 Tips for Getting Hired
- Customize Your Resume: Tailor your experience to retail sales roles.
- Highlight Customer Service: Emphasize communication and service skills.
- Research H&M Group: Study company values and recent news.
- Prepare for Assessment: Practice retail scenario questions.
- Show Fashion Acumen: Demonstrate your fashion trend knowledge.