Sales Ambassador

@ H&M Group

Company Description

Founded in 2010 by a small group of creatives, & Other Stories grew from the wish to give women the freedom of expression through one brand. We’re a one-stop styling destination filled with collections from our design ateliers in Stockholm and Paris.

Job Description

At H&M Group, as a Sales Ambassador, you will help cultivate a friendly and warm shopping experience for & Other Stories customers. This role involves organic customer service, detailed product knowledge, operational routines, and overall upkeeping to drive sales.

• Greet and engage customers in conversation.
• Provide detailed product knowledge on fashion merchandise.
• Complete full garment processing from unpacking to steaming.
• Handle customer transactions courteously at the register.
• Replenish stock and maintain shop floor standards.

Team Player

Work closely with team members to ensure the best customer service by maintaining a clean and organized shop floor. Help train new team members and be open to feedback.

Qualifications

• Flexible schedule including nights and weekends.
• High School graduate or equivalent preferred.
• At least 6 months retail or customer service experience.
• Ability to lift over 20 pounds and stand for long periods.
• Good communication, organizational, and multi-tasking skills.

Key skills/competency

Sales Ambassador, customer service, retail, operations, product knowledge, fashion trends, teamwork, communication, organization, adaptability