Sales Advisor 16h - 20h
@ H&M Group

London, England, United Kingdom
On Site
Part-time
Posted 17 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXX******* @hm.com
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Job Details

About Sales Advisor

As the Sales Advisor, you are the friendly face that greets customers, embodying the heart of the H&M Group brand. You will provide high-level customer service from greeting and assisting at the cash desk to managing fitting rooms, shop floor, and merchandising.

Key Responsibilities

  • Engage with customers to elevate their shopping experience.
  • Assist at the cash desk and fitting rooms.
  • Process deliveries and replenish stock.
  • Merchandise the latest garments on the shop floor.

Qualifications

The ideal candidate is customer-focused, proactive, curious, honest, and genuine. Key qualifications include:

  • Strong customer service orientation
  • Initiative to deliver memorable shopping experiences
  • Interest in fashion and trends
  • Good communication skills in English
  • Ability to learn and adapt

Benefits & Additional Information

This part-time role (16 to 20 hours/week) comes with attractive benefits including a 25% staff discount across H&M Group brands and inclusion in the H&M Incentive Program – HIP. H&M Group is committed to an inclusive, diverse, and equitable workplace.

Key skills/competency

Sales Advisor, Customer Service, Merchandising, Stock Replenishment, Fitting Rooms, Cash Desk, Fashion, Communication, Proactivity, Teamwork

How to Get Hired at H&M Group

🎯 Tips for Getting Hired

  • Customize your resume: Highlight retail and customer service experience.
  • Research H&M Group: Understand their brand, values, and initiatives.
  • Showcase fashion interest: Emphasize your passion for trends.
  • Prepare for behavioral interviews: Use examples from customer interactions.

📝 Interview Preparation Advice

Technical Preparation

Review product inventory processes.
Study store merchandising techniques.
Practice cash handling procedures.
Learn delivery and restock protocols.

Behavioral Questions

Describe a challenging customer service scenario.
Explain teamwork during busy store hours.
Share adaptability in handling unexpected issues.
Discuss proactive problem solving experiences.

Frequently Asked Questions