Spa Associate (Front Desk Sales)
Hand & Stone Massage and Facial Spa · Lithonia, GA
- On site
- Part-time
- $35,000 / year
- Lithonia, GA
Job highlights
- Meet sales goals and upsell services.
- Provide exceptional customer service and build relationships.
- Handle scheduling, phones, and administrative tasks.
- Benefit from flexible hours and employee discounts.
- Advance career with ongoing training and promotions.
About the role
Spa Associate (Front Desk Sales)
Hand & Stone Massage and Facial Spa is a national franchise specializing in massage, facials, and hair removal services. With over 500 locations, we are a leader in the membership-based spa services industry. Our Stonecrest location is seeking a Spa Front Desk Associate who will be a critical link in ensuring an outstanding customer experience.
About the Role
We are looking for an energetic and passionate individual motivated by success. We provide comprehensive training on spa services; your excellent customer service skills are key. We offer flexible shifts to accommodate busy schedules in a friendly and stable work environment. Both full-time and part-time opportunities are available.
Responsibilities:
- Meet membership sales goals.
- Develop detailed knowledge of the menu of services (training provided).
- Provide excellent customer service and build lasting relationships with members and guests.
- Communicate sales, promotions, and service options effectively.
- Uphold spa cleanliness standards.
- Maintain a positive and energetic attitude.
- Answer phones, schedule appointments, and file documents.
- Perform other assigned duties.
What’s in it for you?
- Competitive Compensation: hourly wage PLUS commissions.
- Contests to challenge your sales skills.
- Career Advancement: potential for rapid advancement, including management roles.
- Ongoing Training: continuous learning and improvement.
- Flexible Hours: accommodating both part-time and full-time schedules.
- Positive and Professional Work Environment: fun and engaging workplace.
- Employee Discounts: on products, services, and gift cards.
Qualifications:
- High school diploma or equivalent required.
- Must be 18 years old or older.
- Exceptionally organized with great attention to detail.
- Strong team player with the ability to work independently.
Key skills/competency:
- Sales
- Customer Service
- Scheduling
- Communication
- Organization
- Teamwork
- Attention to Detail
- Membership Sales
- Spa Services
- Client Relationships
Skills & topics
- Spa Associate
- Front Desk
- Sales
- Customer Service
- Massage Therapy
- Facial Services
- Spa Management
- Membership Sales
- Receptionist
- Wellness
How to get hired
- Customize your resume: Highlight customer service, sales experience, and organizational skills relevant to a Spa Associate role.
- Craft a compelling cover letter: Express your enthusiasm for the spa industry and Hand & Stone's mission. Mention your energetic attitude and sales drive.
- Prepare for the interview: Be ready to discuss your customer service philosophy, how you handle sales goals, and your ability to work in a team. Practice your communication skills.
- Showcase your personality: Emphasize your positive, energetic, and organized nature. Demonstrate your passion for success and client satisfaction.
Technical preparation
Practice POS system use for sales.,Study spa service menu details.,Role-play handling customer inquiries.,Review sales script for promotions.
Behavioral questions
Describe a time you exceeded customer expectations.,How do you handle a busy phone schedule?,What motivates you to meet sales goals?,How do you maintain a positive attitude under pressure?
Frequently asked questions
- What are the typical working hours for a Spa Associate at Hand & Stone Massage and Facial Spa in Stonecrest?
- Hand & Stone Massage and Facial Spa in Stonecrest offers flexible scheduling options for both full-time and part-time Spa Associates. We aim to accommodate various lifestyles and busy schedules, so your specific shift availability can be discussed during the hiring process.
- Does Hand & Stone Massage and Facial Spa provide training for the Spa Associate role?
- Yes, Hand & Stone Massage and Facial Spa provides comprehensive training for the Spa Associate position. While excellent customer service skills are essential, we will teach you everything you need to know about our spa industry, including detailed knowledge of our service menu.
- What is the compensation structure for a Spa Associate at Hand & Stone Massage and Facial Spa?
- The Spa Associate position at Hand & Stone Massage and Facial Spa offers competitive compensation, including an hourly wage plus commissions. There are also opportunities to participate in sales contests.
- Are there opportunities for career advancement for a Spa Associate at Hand & Stone Massage and Facial Spa?
- Absolutely. Hand & Stone Massage and Facial Spa offers clear paths for career advancement. Based on performance, there is potential for rapid advancement, including opportunities to move into management roles.
- What kind of customer service skills are most valued for the Spa Associate role at Hand & Stone?
- We highly value exceptional customer service skills that focus on building lasting relationships with members and guests. An energetic, positive attitude and the ability to effectively communicate sales, promotions, and service options are also crucial for success in this role.
- What are the basic qualifications required to become a Spa Associate at Hand & Stone Massage and Facial Spa?
- To qualify for the Spa Associate role, you must have a high school diploma or equivalent, be at least 18 years old, be exceptionally organized with great attention to detail, and be a strong team player capable of working independently.