Spa Sales and Guest Service Associate
@ Hand & Stone - 2500 Grant Ave - Philadelphia, PA

Philadelphia, Pennsylvania, United States
$12 - $16
On Site
Part Time
Posted 27 days ago

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Email Hiring Manager

XXXXXXXXXX XXXXXXXXX XXXXXXXXX******* @handandstone.com
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Job Details

Spa Sales and Guest Service Associate

Welcome to Hand & Stone Massage and Facial Spas, where our vision is to make each visit the best hour of our client's month. As a Spa Sales and Guest Service Associate, you play a crucial role in creating 5-star experiences by connecting with clients, co-workers, and the community.

Benefits

  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources

What Sets Hand & Stone Apart

At Hand & Stone, you are more than just answering the phone. You will:

  • Boost your paycheck with a stress-free membership model
  • Work in an industry-leading wellness company with 20 years of success
  • Enjoy a supportive environment prioritizing growth and well-being
  • Access flexible shifts designed for your lifestyle
  • Receive live sales training webinars and opportunities for career advancement
  • Benefit from family-focused perks like KinderCare discounts and LifeMart program benefits

Key Responsibilities

  • Meet membership sales goals
  • Maintain detailed knowledge of the service menu
  • Provide excellent customer service to members and guests
  • Communicate sales, promotions, and service options effectively
  • Uphold spa cleanliness standards
  • Answer phones, schedule appointments, and file documents
  • Perform various other duties as assigned

Key skills/competency

  • Customer Service
  • Sales
  • Communication
  • Teamwork
  • Time Management
  • Organization
  • Problem-solving
  • Training
  • Attention to Detail
  • Adaptability
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How to Get Hired at Hand & Stone - 2500 Grant Ave - Philadelphia, PA

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer service and sales experience relevant to spa roles.
  • Research Hand & Stone: Understand their wellness mission and employee culture.
  • Practice interview responses: Focus on sales achievements and teamwork skills.
  • Align with job responsibilities: Emphasize service, scheduling, and organizational proficiency.

📝 Interview Preparation Advice

Technical Preparation

Review CRM software basics.
Familiarize with appointment scheduling platforms.
Understand sales tracking tools.
Practice using digital communication tools.

Behavioral Questions

Describe a time achieving sales targets.
Explain how you handle customer conflicts.
Illustrate teamwork in a fast-paced role.
Discuss managing multiple tasks simultaneously.

Frequently Asked Questions