IT Support & Business Assistant
@ Halcyon Home LLC

Austin, Texas, United States
$26 - $31
On Site
Full Time
Posted 23 days ago

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Email Hiring Manager

XXXXXXXXX XXXXXXXXXXX XXXXXXXXX****** @halcyonhome.com
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Job Details

Job Overview

Halcyon Home is seeking a dedicated IT Support & Business Assistant Full Time to join our team in Austin, TX. This role is perfect for a tech-savvy professional with a can-do spirit, attention to technical details, and strong knowledge of computer software, specifically Microsoft Office.

About Halcyon Home

Halcyon Home is a fast-growing, central Texas-owned home health, hospice, and home care company. Renowned for hospitality and compassion, we have been repeatedly voted Best in Home Health/Hospice and Best in Home Care by the Senior Resource Guide. We are also recognized as one of the Great Places to Work!

Key Responsibilities

  • Provide information system support, including planning, development, and implementation of the Agency-wide integrated computer system.
  • Assist new hires with login information for all software systems.
  • Manage iPads, office phones, and computer equipment on site.
  • Maintain communication systems via regular updates and support.
  • Educate staff on computer and software utilization.
  • Provide data entry support when necessary.
  • Ensure effective communication while maintaining confidentiality.
  • Perform additional duties as required during training.

Requirements

  • High school graduate (college preferred).
  • Two years of direct information management experience; healthcare experience preferred.
  • Functional knowledge of the Microsoft Office Suite, Microsoft 365, and SharePoint.
  • Excellent computer, interpersonal, and organizational skills. Medical terminology knowledge is a plus.
  • Ability to use word processing and document management software.
  • Basic bookkeeping skills; experience with Quickbooks Online is a plus.

What Makes Us Different

  • People-First Culture with strong team support.
  • Exceptional vacation and personal time off.
  • Core Values: Communicate, Connect, Collaborate, Care, and Say Yes!

Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Mileage reimbursement
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Key Skills/Competency

  • IT Support
  • Business Assistance
  • Microsoft Office
  • Microsoft 365
  • SharePoint
  • Technical Support
  • Communication
  • Data Entry
  • Bookkeeping
  • Organizational Skills
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How to Get Hired at Halcyon Home LLC

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experiences to IT support and business roles.
  • Highlight technical skills: Emphasize Microsoft and IT software expertise.
  • Research Halcyon Home: Understand company culture and values.
  • Prepare for interview: Use examples showcasing multitasking and organization.

📝 Interview Preparation Advice

Technical Preparation

Review Microsoft Office Suite usage.
Practice troubleshooting hardware issues.
Familiarize with SharePoint and Microsoft 365.
Refresh basic bookkeeping and QuickBooks skills.

Behavioral Questions

Describe a multitasking challenge handled effectively.
Explain a time you resolved IT conflicts.
Discuss organization in high pressure situations.
Share an example of effective team communication.

Frequently Asked Questions