Technical Product Specialist

Technical Product Specialist at Haemonetics

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

Function as a Product and Customer success Specialist to the customer and effectively drive utilization and expansion of assigned products line at existing customer sites within defined territory. Support ongoing account management sales process through clinical education and ongoing case support in all existing and potential areas of operation and clinical utilization within the customer site.

Essential Duties

• Territory management for existing customer base.
• Increase product usage at existing accounts and expand customer base through education of new users and generate revenue growth.
• Train new and existing customers on all software products of the assigned products line. Provide summary of training sessions and ensure follow up as needed through onsite support.
• Provide technical expertise to help ensure that our products line reaches standard of care levels within the account, leveraging our CRM tool and market data.
• Help drive and expand existing business, to include broadening application of our products within the account.
• Resolve technical and operational customer concerns through accurate and timely investigation and partner with cross-functional team members to develop solutions.
• Increase professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies and conferences.
• Assist customers in tailoring their product training materials and needs.
• Understand competition and competitive landscape in existing territory, and convert to Haemonetics business in existing accounts.
• Drive demand for device and software upgrades as well as add on devices.
• Participate in product development market needs and/or quality investigative needs and launches while providing feedback to sales, marketing and R&D.

Experience

• Bachelors of Arts, Science or Computer Science (Equivalent Experience) (required).
• 3+ years of experience, industry or related experience, preferably in Plasma Collections, Commercial Software Development environment.
• Experience as Presales Technical or Commercial Software Delivery Expertise desired.

Skills

• Demonstrated written communication skills.
• Strong verbal communication and listening skills.
• Ability to convince and proven experience in driving products adoption.
• Effective interpersonal skills, comfortable interacting with software technical users at a deep level and with a flair for developing customer relationships.
• Must be able to easily communicate/articulate complex software models and concepts to laypeople using common language.
• Practical experience deploying software systems in a production or pilot environment. Specifically, server-based software systems in a hosted virtual environment.
• Strong grasp of software server infrastructure architecture and models.
• Basic understanding of cloud infrastructure concepts.
• Technical knowledge of SDLC and Software delivery models and architectures.
• Strong Project management skills and solid organization skills.
• Knowledge of hemostasis management required.
• Strong technical/clinical aptitude to understand, train customers and users on products.
• Travel Expectations: Frequent Domestic: 50 - 75%.

Key skills/competency

• Product Adoption
• Customer Success
• Technical Training
• CRM Utilization
• Software Deployment
• Server Infrastructure
• Cloud Concepts
• SDLC Knowledge
• Project Management
• Hemostasis Management