Customer Account Manager - SMB
HackerRank
Job Overview
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Job Description
About HackerRank
HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 innovative companies to build strong engineering teams ready for what’s next.
About the Role
We are seeking a Customer Account Manager - SMB who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. This early-career role focuses on customer renewals, relationship management, and account operations.
What You’ll Do
- Manage a portfolio of SMB customers with defined adoption and renewal motions.
- Conduct regular check-ins to ensure value realization and proactive issue resolution.
- Support renewal conversations and standard contract processes.
- Act as a strategic advisor to remove roadblocks and accelerate adoption.
- Identify basic expansion opportunities while collaborating with senior team members.
- Maintain accurate customer data and activity logging in CRM tools.
- Collaborate with Sales, Product, and Support to ensure a consistent experience.
Who You Are
You have 1–3 years of experience in a customer-facing role in a SaaS or technology environment. You are organized, resilient, and capable of managing multiple priorities. Your communication skills help you explain concepts clearly and deliver a positive experience.
Even Better If You Have
- Familiarity with HR Tech, recruiting tools, or developer-focused products.
- Experience engaging with HR, Talent, or Engineering contacts.
- A collaborative mindset and a capacity to work seamlessly across teams.
Compensation
This sales role offers incentive-based pay with an annual total potential earnings range of $100,000 to $125,000, which includes base salary and incentive-based compensation. The final offer may vary based on skills, experience, location, and other factors.
Key Skills/Competency
- Customer
- Account
- Renewal
- SaaS
- SMB
- CRM
- Sales
- Support
- Relationship
- Upskill
How to Get Hired at HackerRank
- Research HackerRank's culture: Understand their mission and success stories.
- Customize your resume: Emphasize customer success and SaaS experience.
- Highlight tech skills: Showcase CRM and renewal accomplishments.
- Prepare for interviews: Practice situational and behavioral questions.
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