Privileged Access Management (PAM) Engineer
hackajob · India
- Hybrid
- Full-time
- £75,000 / year
- India
Job highlights
- Manage and enhance PAM solutions at HSBC.
- Analyze incidents and implement preventative measures.
- Design and build automation and monitoring solutions.
- Collaborate with stakeholders and vendors.
- Provide expertise in PAM technologies.
About the role
About the Role
hackajob is collaborating with HSBC to connect them with exceptional professionals for this role. As a Privileged Access Management (PAM) Engineer, you will be instrumental in managing and enhancing our PAM solutions, ensuring robust security and operational efficiency.
Key Responsibilities
- Conduct root cause analysis of incidents and implement measures to prevent recurrence.
- Be responsible for testing, documenting major changes, and representing them in Change Advisory Board (CAB) meetings as required.
- Deliver changes in accordance with guidelines and drive continuous improvement in service health and resilience.
- Provide data and documentation to internal and external auditors, including walkthroughs and reports.
- Manage ITSO responsibilities, including compliance with ICE standards and ITSO Book of Work (BOW).
- Research, develop, and implement new solutions aligned to stakeholder requirements and product roadmaps.
- Drive progress in strategic programmes and provide subject matter expertise (SME) in solution design.
- Establish and manage proactive relationships with multiple PAM vendors.
- Foster strong relationships with business stakeholders and internal technical teams.
- Manage out-of-hours work when required and lead a pod to achieve defined objectives.
- Promote knowledge sharing and mentoring within the team.
Qualifications
- 3+ years of experience with at least one third-party PAM product (Hashicorp Vault preferred), including specific training and certifications (Hashicorp Vault and Terraform preferred).
- Strong skills in building quality relationships with colleagues, to establish their requirements and collaborate on finding solutions.
- 3+ years of experience with both UNIX and Windows operating systems - build, support, and maintain.
- Experience with data management (SQL database, data repositories like Splunk) and reporting (e.g., Grafana).
- Experience designing and building automation processes using Ansible AAP, including playbook creation.
- Experience managing crisis calls, troubleshooting complex issues, and building root cause remediation plans.
- Experience designing monitoring and alerting solutions at an enterprise level (e.g., Splunk, Grafana, App Dynamics, SCOM).
- Experience working in an Agile team, managing work in Jira and engagements in Jira Service Desk.
Key skills/competency
- Privileged Access Management (PAM)
- CyberArk
- Delinea
- HashiCorp Vault
- Terraform
- UNIX
- Windows
- Ansible AAP
- Splunk
- Grafana
Skills & topics
- Privileged Access Management
- PAM
- CyberArk
- Delinea
- HashiCorp Vault
- Terraform
- UNIX
- Windows
- Ansible
- Splunk
- Grafana
- IT Security
- Automation
- Incident Management
- Change Advisory Board
- CAB
- Agile
- Jira
How to get hired
- Tailor your resume: Highlight your experience with PAM products like Hashicorp Vault, CyberArk, or Delinea, and emphasize your UNIX/Windows OS skills and automation experience with Ansible AAP.
- Showcase relevant certifications: Emphasize any HashiCorp Vault or Terraform certifications to demonstrate specialized knowledge.
- Quantify your achievements: Provide examples of how you've improved service health, resolved complex issues, or implemented successful automation in previous roles.
- Demonstrate collaboration: Use your resume and cover letter to show your ability to build strong relationships and work effectively in Agile teams, referencing tools like Jira.
- Prepare for technical questions: Be ready to discuss your experience with incident analysis, root cause remediation, and enterprise-level monitoring solutions.
Technical preparation
Master HashiCorp Vault and Terraform.,Automate tasks with Ansible AAP playbooks.,Build enterprise monitoring and alerting.,Practice SQL database and Splunk.
Behavioral questions
Describe a complex incident you resolved.,How do you build relationships with stakeholders?,How do you drive continuous improvement?,How do you mentor junior team members?
Frequently asked questions
- What are the primary PAM products used at HSBC for this role?
- This Privileged Access Management Engineer role at HSBC involves working with third-party products such as CyberArk, Delinea, and HashiCorp Vault. HashiCorp Vault is particularly preferred, and experience with Terraform is also highly valued.
- What operating system experience is required for the PAM Engineer role at HSBC?
- The role requires a minimum of 3 years of experience with both UNIX and Windows operating systems, covering build, support, and maintenance aspects.
- Is experience with automation tools necessary for this PAM Engineer position at HSBC?
- Yes, experience designing and building automation processes using Ansible AAP, including the creation of playbooks, is a key requirement for this role.
- What kind of data management and reporting experience is expected for the PAM Engineer at HSBC?
- Candidates should have experience with data management, including SQL databases and repositories like Splunk, as well as reporting tools such as Grafana.
- Does this role at HSBC require on-call or out-of-hours work?
- Yes, the job description indicates that you may be required to manage out-of-hours work as needed.
- What are the core responsibilities of a PAM Engineer at HSBC regarding incidents?
- The PAM Engineer is responsible for conducting root cause analysis of incidents and implementing measures to prevent their recurrence, ensuring service resilience.
- What is the preferred certification for this Privileged Access Management Engineer role at HSBC?
- While experience with at least one third-party PAM product is required, HashiCorp Vault and Terraform certifications are preferred for this position.
- How does this role at HSBC contribute to system resilience and continuous improvement?
- The PAM Engineer drives continuous improvement in service health and resilience by testing, documenting major changes, and implementing new solutions aligned with product roadmaps.