IT Lead - Europe

hackajob · United Kingdom

Hybrid
Full-time
$90,000 / year
United Kingdom

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Job highlights

Lead end-user IT operations across EMEA.
Manage remote IT engineers and MSPs.
Own endpoint hygiene and asset lifecycle.
Handle complex incidents and root cause analysis.
Competitive salary with quarterly bonuses.

About the role

IT Lead EMEA - Sporty Group

hackajob is collaborating with Sporty Group to connect them with exceptional professionals for this role.

About The Role

Lead end user IT operations across EMEA. Own service quality, asset lifecycle, and operational readiness. Run a reliable remote support model that integrates with the global follow-the-sun IT setup.

What You'll Be Doing

Own EMEA IT service delivery. Drive intake, triage, escalation, and closure with clear user updates.
Lead and coordinate a distributed support model. Manage remote IT engineers and MSPs with clear routines and accountability.
Act as the escalation point for complex incidents. Drive root cause and reduce repeat issues.
Own endpoint hygiene across EMEA. Ensure provisioning, device compliance, patching, and baseline security controls follow global standards.
Own identity and access execution for IT operations. Ensure joiners, movers, and leavers are handled cleanly and on time.
Own EMEA asset lifecycle. Procure, ship, track, recover, and audit devices and peripherals, maintain accurate inventory and custody.
Run EMEA operating cadence. Weekly backlog reviews, SLA tracking, and continuous improvement plans.
Coordinate office readiness where applicable. Cover connectivity basics, meeting room equipment, and local vendor support.
Support European and African realities. Handle logistics constraints, local sourcing, and higher-latency environments with practical workarounds.
Maintain runbooks and documentation for EMEA and Africa processes and recurring incident patterns.

What You'll Bring

5+ years in corporate IT operations or end user computing.
Experience leading or coordinating a remote team, including vendors or MSPs.
Strong experience operating across EMEA, with preference for direct Africa coverage.
Strong endpoint management across macOS and Windows at scale, Linux a plus.
Solid identity and access fundamentals, MFA, least privilege, secure provisioning.
Strong troubleshooting and root cause analysis, able to stabilize noisy environments.
Strong written and spoken English, clear stakeholder communication.
Comfortable working across time zones and coordinating with global IT and Security.

Nice To Have Experience

You do not need all of these, but they help.

Endpoint management and MDM, Intune preferred.
ITSM tooling, Jira Service Management or equivalent.
Google Workspace and core SaaS administration.
Collaboration tooling, Slack.
Office networking basics, Ubiquiti or Mikrotik useful.

What’s In It For You

A competitive salary + individual performance based bonuses every quarter
28 days paid annual leave
Referral bonuses & flash bonuses
Top of the line equipment
Annual company retreats to provide great internal networking opportunities

Interview Process

Remote video screening with our Talent Acquisition Team
Home assignment created by the team
Remote video interview with Team Members (60 Mins)
Final discussion with the hiring manager (60 mins)

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

Key skills/competency

IT Lead
EMEA IT Operations
End User Computing
Remote Support
Asset Lifecycle Management
Identity and Access Management
Endpoint Management
Troubleshooting
Stakeholder Communication
Team Leadership

Skills & topics

IT Lead
IT Operations
End User Computing
EMEA
Africa
Remote Support
Team Leadership
Asset Management
Endpoint Management
Troubleshooting

How to get hired

Customize your resume: Highlight your 5+ years in IT operations, EMEA experience, and remote team leadership.
Showcase technical skills: Emphasize endpoint management (macOS, Windows), identity & access, and troubleshooting abilities.
Prepare for interviews: Be ready to discuss your experience managing distributed teams and handling complex IT challenges.
Demonstrate communication skills: Highlight your strong English proficiency and experience coordinating with global teams.
Research Sporty Group: Understand their global IT setup and focus on operational readiness and service quality.

Technical preparation

Master macOS and Windows endpoint management.,Deepen knowledge of identity and access management.,Practice troubleshooting complex IT incidents.,Familiarize with ITSM and MDM tools.

Behavioral questions

Describe leading a remote IT team effectively.,How do you handle escalations and root cause analysis?,Share an example of managing IT operations across EMEA.,How do you ensure device compliance and security?

Frequently asked questions

What are the key responsibilities for an IT Lead EMEA at Sporty Group?: The IT Lead EMEA at Sporty Group is responsible for leading end-user IT operations across EMEA, owning service quality, asset lifecycle, and operational readiness. This includes managing remote IT engineers and MSPs, acting as an escalation point for complex incidents, and ensuring endpoint hygiene and identity/access management align with global standards.
What experience is required for the IT Lead EMEA role at Sporty Group?: Required experience includes 5+ years in corporate IT operations or end-user computing, experience leading remote teams (including vendors/MSPs), and strong operational experience across EMEA, preferably with Africa coverage. Proficiency in macOS and Windows endpoint management, identity and access fundamentals, and troubleshooting are essential.
How does Sporty Group handle the interview process for the IT Lead EMEA position?: The interview process for the IT Lead EMEA role at Sporty Group typically involves a remote video screening, a home assignment, a remote video interview with team members, and a final discussion with the hiring manager. They emphasize a human-centric approach, with all applications reviewed by a team member.
What makes the IT Lead EMEA role at Sporty Group unique?: This role offers the opportunity to lead IT operations across a broad and diverse region (EMEA), including Africa, with a focus on building and running a reliable remote support model that integrates globally. The company also provides competitive compensation, bonuses, and opportunities for professional development through retreats.
Does Sporty Group use AI in their recruitment process for the IT Lead EMEA job?: No, Sporty Group explicitly states that AI is not used in their recruitment process for the IT Lead EMEA role. Every application is personally reviewed by a member of their team, ensuring a human-centric approach.
What kind of endpoint management experience is valued for the IT Lead EMEA position?: Strong endpoint management experience across macOS and Windows at scale is highly valued. While Linux experience is a plus, proficiency with core operating systems is essential. Experience with MDM solutions like Intune is also preferred.
How does Sporty Group support work-life balance for its IT Lead EMEA employees?: Sporty Group supports work-life balance by offering 28 days of paid annual leave, competitive salaries with performance-based bonuses, and opportunities for networking and team building through annual company retreats.

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