Senior Customer Success Associate
@ Hack The Box

Hybrid
$120,000
Hybrid
Full Time
Posted 22 days ago

Your Application Journey

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Email Hiring Manager

XXXXXXXXX XXXXXXXXXXX XXXXXX****** @hackthebox.com
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Job Details

About the Senior Customer Success Associate Role at Hack The Box

Embark on a cybersecurity adventure at Hack The Box and become a key partner for public sector clients. Your mission is to drive engagement, deliver outcomes, and build long-lasting relationships with some of the world’s largest enterprises, universities, and government organizations.

The Fellowship You’ll Join

Join a collaborative team of experienced professionals from diverse technical and non-technical backgrounds. You will work closely with Product, Sales, Support, Marketing and many other departments. This role reports to the Head of Customer Success, US & Federal.

Technology Tools & Weapons

  • ChurnZero
  • HubSpot
  • Tableau
  • Slack
  • Gong
  • The 3 As: Adaptability, Active Listening, Assertiveness
  • Hack The Box platform

Key Responsibilities

  • Guide new customers through an efficient journey process
  • Nurture relationships with executive and power user stakeholders
  • Analyze usage data with tools like Tableau
  • Address customer inquiries and resolve issues timely
  • Conduct regular check-ins and update customer health notes
  • Gather actionable feedback for product improvement
  • Identify upselling and cross-selling opportunities

Skills, Knowledge, and Experience

  • Understanding of SaaS and customer success principles
  • Experience in a Customer Success role preferred
  • Ability to handle difficult conversations
  • Proficiency in cybersecurity fundamentals including pentesting
  • Strong objection handling and sales process skills
  • Ownership of revenue retention metrics
  • Effective collaboration with internal stakeholders

Perks and Benefits

  • Medical, Dental & Vision (fully covered)
  • 401K with employer match
  • Employer-paid Life and Disability Insurances
  • Paternity & maternity leave
  • 25 annual leave days
  • Home Office Allowance
  • Dedicated training and conference budget
  • State-of-the-art equipment and full lab access

Key skills/competency

Customer Success, Cybersecurity, SaaS, Relationship-building, Data Analysis, Communication, Upselling, Collaboration, Problem-solving, Engagement

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How to Get Hired at Hack The Box

🎯 Tips for Getting Hired

  • Research Hack The Box's culture: Learn mission, values, and team structure.
  • Customize your resume: Highlight SaaS and cybersecurity experience.
  • Prepare for technical talk: Review analytics and cybersecurity fundamentals.
  • Practice communication skills: Prepare for stakeholder negotiations.

📝 Interview Preparation Advice

Technical Preparation

Review cybersecurity fundamentals and pentesting basics.
Familiarize with ChurnZero and HubSpot.
Practice data analysis with Tableau.
Test usage of communication tools like Slack.

Behavioral Questions

Describe handling difficult customer conversations.
Explain your teamwork in cross-department projects.
Discuss managing multiple priorities simultaneously.
Share an example of proactive problem solving.

Frequently Asked Questions