Systems Support Advisor

About Habit Health

Habit Health is a nationwide healthcare provider, specializing in the rehabilitation space. We enable people to live their best lives and empower our teams to realize their full potential. An exciting new role for a dedicated and driven Systems Support Advisor has just opened up at Habit Health! If you know us, you know we are all about people and that means we are also all about the systems that support their wellness and the great work we do! Be part of a dynamic team that fosters a lot of support and growth and make your mark within our Systems team! As a Systems Support Advisor, you will provide extensive support to the IT Manager, the wider admin team and our clinicians. You will provide support to our employees when it comes to our Patient Management Systems (PMS) and our online booking portal. Whilst the role is advertised as being based out of Auckland, the successful candidate can work out of any of our branches across Aotearoa!

Main Responsibilities

• Provide system support, based on exceptional customer service, to the admin & clinician teams.
• Assist with training, coaching and supporting administrators & clinicians to be proficient in the usage of all our PMS.
• Provide support around our customer portals (EAP/Occ Health) and the linkage with our data warehouse.
• Assist with the amalgamation of teams including the development of the ticket system to allow for cross-working between the IT and System support team.
• Work on new project developments associated with a wide range of applications.

The Benefits Of Working With Us

• All efforts made to provide you with the work / life balance that suits your needs
• Work out of any one of our Habit locations
• Permanent full or part-time role with clear career progression
• Great team culture with regular social events, weekly treats, award schemes
• Well-being initiatives: annual eye exam, flu vaccination, access to EAP services

The Ideal Candidate

• Relevant tertiary qualification in business information systems or working toward one (highly desirable)
• 3+ years practical experience working in applications support, preferably supporting PMS
• 5+ years administration and Gensolve experience (highly desirable)
• Strong organisational skills
• Excellent communications - you will be liaising with some amazing teams!

If you think you have the experience and can-do attitude to make it even bigger with an organisation that rewards your worth, click APPLY, which will take you through to our Careers website and will activate this link. Please refer to job no 2409 in your cover letter when applying for this role. If you have any questions, email HR@Habit.co.nz Confidentiality is assured Habit Health is an equal opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, experiences and backgrounds. Key skills/competency:

• Systems Support Advisor
• Patient Management Systems (PMS)
• Applications Support
• Gensolve
• Customer Service
• Training
• Coaching
• IT Support
• System Development
• Healthcare IT